GoToAssist Reviews

Name: GoToAssist
Brand: LogMeIn
Rating: 5 (1 reviews)

4.5 out of 5

1 review
100% willing to recommend

What is GoToAssist?UNIXBusinessApplication
Price:

Radically Refreshing Remote Support
Faster, Frictionless, and Better Than Ever
Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters.

Get the Remote Access Buyer's Guide and find out what your peers are saying about GoToAssist, Microsoft Remote Desktop Services, TeamViewer and more!

GoToAssist is the #25 ranked solution in top Remote Access solutions. PeerSpot users give GoToAssist an average rating of 9.0 out of 10. GoToAssist is most commonly compared to Microsoft Remote Desktop Services: GoToAssist vs Microsoft Remote Desktop Services. GoToAssist is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 11% of all views.

Buyer's Guide

Remote Access

March 2024

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Helped 768,740 peers since 2012

GoToAssist market share

As of March 2024, the market share of GoToAssist in the Remote Access category stands at 2.0%, marking an increase of 19.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Valuable Features

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

Room for Improvement

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."