ScienceLogic Reviews

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User
Director, Cloud & Data Center Technology with 1,001-5,000 employees
Sep 27 2017

What is most valuable?

I would like to spotlight four key areas where ScienceLogic excels: * The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with... more»

How has it helped my organization?

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing.... more»

What needs improvement?

One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I know this is an area where they are investing and the first version of the new UI/UX is due out soon. I am confident it will... more»
Real User
IT Coordinator at a transportation company with 51-200 employees
Jun 23 2017

What is most valuable?

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third... more»

How has it helped my organization?

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

What needs improvement?

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.
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Real User
Chief Information Officer at a tech services company with 11-50 employees
Aug 02 2017

What do you think of ScienceLogic?

Valuable Features One of the valuable features is rapid dashboards. • Improvements to My Organization Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment. Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make. Our NOC also uses the tool to provide monitoring services to our client. • Room for Improvement I would like to see out-of-the-box standard dashboards for common services. • Use of Solution We have used this solution for three years. • Deployment Issues The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems. • Stability...
Real User
Member of Technical Staff at a tech company with 501-1,000 employees
Aug 28 2016

What is most valuable?

The ability to write custom dynamic applications, and the ability to create custom dashboards to display multiple device graphs in one place.

How has it helped my organization?

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

What needs improvement?

The upgrade process occasionally proves to be exciting. ScienceLogic Support is always able to resolve the exciting issues promptly, but I'd rather seem them not appear in the first place.
Consultant
Service Manager - Remote Monitoring and Management Center at a tech services company with 1,001-5,000 employees
Aug 28 2016

What is most valuable?

The customizable dashboard is my favorite feature. I have everything that matters to me in my role available immediately at sign on. I also love that we can customize a customers dashboard view, from analyst to C-level executive we can give... more»

How has it helped my organization?

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

What needs improvement?

Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and requires quite a bit of manual labor to accomplish these tasks.
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What is ScienceLogic?

ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 25,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on-premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.

ScienceLogic customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

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