Workday Room for Improvement

ZC
Solution Architect at a tech vendor with 1,001-5,000 employees

Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap.

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Akash Nigam - PeerSpot reviewer
Manager for enterprise Solution at PeopleTechGroup

I would really like to see a more robust timekeeping solution in Workday. Currently, most organizations are using Kronos for timekeeping and Workday for HR data. They then integrate Workday with Dimensions to manage time-related activities and payroll processing.

I think if Workday could enhance its timekeeping solution to match the functionality and flexibility of Dimensions, it would be a really good product.

Another area for improvement is payroll. Workday payroll is not very extensively used in the North American market, but it is more widely used in Europe. There is a lot of complexity in payroll processing in North America, but I think there is still a lot of room for improvement in Workday.

In the next release, I would like to see pre-built or predefined connectors for Dimensions and other applications. Currently, we have to use Boomi or another middleware application to integrate Workday with these systems.

I think pre-built connectors would be very helpful, especially for Dimensions, which we do not currently have a connector for.

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Mariette Pretorius - PeerSpot reviewer
Workday Platform Manager / Workday Solutions Architect at a financial services firm with 10,001+ employees

It's tough to pinpoint specific areas that need improvement because Workday is constantly evolving and listening to customer feedback. They have a system in place called brainstorming, where customers can raise concerns and suggestions for improvement. Through this process, Workday is able to gather feedback from multiple customers and develop solutions to address issues. If there are any areas that we find challenging or would like to see enhanced, we raise a brainstorm and work with other customers to bring it to Workday's attention.

Workday has recently made some enhancements that have helped in various areas. One thing that comes to mind is the ability to customize branding and imagery. Currently, you can brand the platform with your company logo, but when it comes to specific features or solutions, they still retain control over the images used. It would be great if we had the ability to alter those images, as different countries may have different preferences for imagery. We should have more control over the imagery used within the platform.

One potential feature that could be added is the ability to streamline business processes through quick tips and guided tours. This would allow for a smoother and more guided experience for colleagues as they navigate through different processes and steps. It would be similar to a guidance system or a step-by-step tutorial that could be added after the business process to guide users through it.

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Buyer's Guide
Workday
February 2024
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
DimitriosTsaknakis - PeerSpot reviewer
Senior Manager, Tech Advisory at PricewaterhouseCoopers

It could be expensive, however, that is not something that is my concern as it is my company's concern, in terms of pricing. 

The user interface could be modernized somehow. 

Errors are not very clear in some cases. I've been experiencing some issues within the application that the error messages or what I needed to do were not very easily clear to me. I needed to contact an expert in order to facilitate the problem resolution.

Technical support could be better. 

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PR
Senior Research Associate at a financial services firm with 10,001+ employees

The solution can be improved by speeding up the load time when pulling up information.

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Shannon Bury - PeerSpot reviewer
Head of Human Resources at a financial services firm with 11-50 employees

My opinion is that this solution can improve the overall integrations and add more automation. I think anything that could be on a self-serve basis would work quite well.

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SS
Senior Consultant at a financial services firm with 10,001+ employees

I would be happy if it was faster. Currently, when I try to navigate within the solution itself, it is a bit slow in terms of the page load time. When I click on something, it usually takes time to load. When you click on different icons or areas on the website, it is slow. Even when you navigate between different models, it is a bit slow. I would like to see a bit faster performance and a better user experience.

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ERIKA CHAVEZ - PeerSpot reviewer
Procurement Lead Mexico at Philip Morris International

It's challenging due to the frequent changes, but I believe most of these changes align with our company's evolving needs. Our organization is constantly changing, requiring new fields and information. Sometimes, when you access the platform, you'll encounter new mandatory fields. I'm confident that these changes are driven by our company's requests, rather than being under the control of the vendor provider. My only suggestion might be to include a brief description of any new fields we introduce, making it easier for people to use them. Perhaps this is something they can consider implementing. They can also include training whenever there is a new update.

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Jose LuisLugo - PeerSpot reviewer
Sales Partner at Aerovias de Mexico, S.A. de C.V.

I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature.

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CC
IT Advisory Senior Staff at a financial services firm with 1,001-5,000 employees

The expenses and reimbursements module could be improved. Creating expense reports is time-consuming and inefficient compared to other expense solutions.

Workday could also be easier to use. 

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Praveen Kumar N - PeerSpot reviewer
Senior Manager at Flex Technologies

The dashboard is fine, but the dashboarding and other aspects could be improved.

The user interface can be enhanced.

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AK
Consulting Manager - ERP at Cognizant

The solution has some features missing when you put them in the test studio or Confluence Studio. I would like the tool’s coding to be easier to understand and automated. Most of the coding these days is automated. Any query given can pull the answer directly which can make the solution easier to understand.

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Jessica Witbooi - PeerSpot reviewer
Human Capital Administrator at a outsourcing company with 10,001+ employees

There were a lot of issues. There were consistency or accuracy issues with the data we had, and every time we had to pull reports in Workday, it was difficult. 

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CG
Tech support at Melbourne Institute of Technology, Sydney Campus

The product must include payroll features.

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SM
Management Information Analyst at a computer software company with 5,001-10,000 employees

The user interface could be better. Everything else was fine.

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Sowmya Vijay - PeerSpot reviewer
Director Talent Acquisition at Giant Eagle

Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.

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Sudarsan Santhosh Kumar S. - PeerSpot reviewer
Senior Application Development Specialist at Accenture

We would like to see improvement in the mobile app variant of this solution. The  time sheet entry and approval, and the geo-tagging features all need to have their functionality updated, in order to be comparable with other products on the market.

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SK
Senior Human Resources Specialist at a tech services company with 11-50 employees

This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example.

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Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able

The price could be lower.

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Nontokozo Kunene - PeerSpot reviewer
Unemployed at Anheuser-Busch InBev

There could be a web-based application for making payments to the employees.

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Praveen KumarN - PeerSpot reviewer
Lead automation engineer at Dentsu Australia

They could provide a web chatbot feature in the dashboard for Workday.

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AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP

The solution has to work a lot on financial integrations, material management and CRM modules. 

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SK
Practice Head at Vyom Labs

The solution needs to be updated with generative UI. 

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AmolSontakke - PeerSpot reviewer
Senior Solution Engineer at a tech vendor with 5,001-10,000 employees

Workday would be improved with more API connectors. Its UI is also somewhat cumbersome.

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MR
Chief Strategy Architect at a computer software company with 10,001+ employees

The navigation of Workday is good but could be better.

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HM
Data Product Manager at a retailer with 10,001+ employees

This solution could be made easier to use by continuing to release new improvements. 

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SiddKadam - PeerSpot reviewer
Managing Partner at Promateus.com

In a future release we could like to have access to asset, supply and treasury management functionalities.

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Buyer's Guide
Workday
February 2024
Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.