I am not really happy with the support because there was one project that I was working on, and we tried to reach out to them, but we did not get a proper answer. And it seems like the people sitting over there are not aware of the product that they have built.

The support is excellent. 

I am satisfied with the tool’s customer service and support.

I rate Workday support eight out of 10. I only required assistance from Workday a couple of times, but they responded promptly every time. 

While technical support could be better, it's improved. When I needed their support, it took me some days to resolve my issues. Probably it is not due to Workday's support. That said, in general, it is something that I expect to be improved.

The support is excellent.

I rate the support from Workday a ten out of ten.

I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

Overall, they do well. I'd rate them an eight out of ten.

They do a great job of selling the tool, but for support, you are kind of on your own. You either decide to go with a vendor to support you, or you build capabilities in-house. It is a common model. I know it sounds like they are leaving you out to dry, but in today's day and age, this is a common model with most providers.

If we need additional stuff that we are not getting, they are great at providing that. In terms of supporting the application, I can't even rank them because, frankly, they don't do it. It is something for which we have to pay an external vendor to provide the service.

The tool's customer support is good. 

Technical support is always available. I don't have any concerns with technical support.

I have not needed to contact customer support. 

The community is super helpful; haven't had to use an actual support ticket thus far.

I have not contacted their tech support.

Bharat Pulikonda:
They're pretty experienced. So they have done a lot of implementations like this, so they're very clear about what they're doing.

The customer service is pretty responsive and there is also a pretty good community. The Workday community is a closed user community guided by Workday but mostly comprised of user contributions. There are Workday contributions, questions, guides, administrative discussions, support — all that sort of thing. Users really invest time to help each other and it is a great support system. No other product has something quite like that. The Workday technical customer support system is in addition to and above-and-beyond that. It really provides a broader opportunity to learn and contribute.

Technical support was a critical part for us. They come in late with reconfiguration in order to meet federal guidelines. The hospital was state-mandated and had a lot of state-mandated requirements. Technical support really was amazing at coming in and customizing and reconfiguring the software to get the necessary federal funds. 

They were extremely helpful and responsive. I'd rate them nine and a half out of ten overall.

I never used their support.

I have used customer service and support a few times. They were very helpful.

I've read on the reviews that the technical support is good, but I haven't used them yet.

Leveraging community, and the ability to open cases with Workday, allows for quick turnaround with both other Workday users and the Workday team itself.

They are very good. They're always responsive, and they do provide solutions. I would rate them a five out of five.

The technical support is very good when you get through to the right person.

10/10

10/10

You must have your internal technical support people be able to follow up after you have gone live. The reason is because there are many things that you can't do as a user, and you need someone to support you technically. Things like customized reporting, user authorizations, and implementation of new modules needs to have someone who is able to do the technicality of your configurations or your customization for you after you have gone live.

Amazing with the support team. Their response time is really good.

I was completely satisfied with the technical support, the interface, and the performance.

I have not been in contact with technical support.

The availability of technical support could be better. The wait time could be reduced. The resolution time could be faster.

I would rate the technical support a seven out of ten.

Customers said that they have a good knowledge-base community. 

I would rate them as very good.

I would rate them as very good.

We do have make use of the Workday customer service team. We have an internal technical team and we have to raise a ticket for them to solve any issues.

We have had experience with technical support and it could be faster.