What is most valuable?
Features like SAP SolMan sync, Alfabet EA integration (another Software AG product). Also, a good defined framework for BPM or any consulting practice across any verticals or domains, whether it's TOGAF methodology, running BPM Lifecycle or Six Sigma process analysis.
How has it helped my organization?
It has helped to a great extent in defining and maintaining repositories for various industries, further facilitating projects like portfolio management, etc.
What needs improvement?
Vendor continuously brings updated versions to market with bug fixes from earlier versions and fulfilling user/customer expectations, so they are inline with continuous improvement.
Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration. But this is made stable and back to service with their 24-hour support help.
For how long have I used the solution?
Have been using this product for three years.
What do I think about the stability of the solution?
Not many issues with stability, other than as noted above.
What do I think about the scalability of the solution?
No issues. They offer ARIS installation for Cloud as well as server-client scenario, so no major issues seen so far.
How are customer service and technical support?
Technical support is good and response time is good as well. They have priority request types set already, so in case of crisis with ARIS, or any major issue, we can reach 24-hour support by phone or drop them an email; they are always available to respond.
Which solution did I use previously and why did I switch?
I am a BPM and Enterprise Architecture consultant and hence have been using different BPM and EA tools for my consulting practice. Until now have used Opentext Provision, EA, Sparx EA, MS Visio and IBM Blueworks. All of the tools used are good and have there own unique features and capabilities. ARIS BPA is widely used by my current organization for different projects, hence the switch.
How was the initial setup?
The initial setup is straightforward for a user with ARIS BPA installation experience. There is not much that is complex, even for someone who is not experienced with ARIS and tries installation. But that person should be technically sound with installation practices.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs are available on their website. They will assign a relationship manager to assist if you show further interest in their products.
Which other solutions did I evaluate?
I was not given the option to choose this product, as it was already in use. But evaluation can be made on how globally and widely this product have been used by different industries over others like IBM BPM, Oracle Enterprise Manager, Appian BPM, Pega BPM, and the tools mentioned above.
What other advice do I have?
This product is excellent for any consulting assignment as it offers products and views for different stakeholders to represent the information and data. Advice to others/new users is to get trained on basic usage of this product initially to get an idea of it's benefits and usability. Study and document the exact requirements/purpose and expectations you seek from this product. Software AG should have different options/offers available for its first time users.
Which version of this solution are you currently using?