What is our primary use case?
Primary use case of the solution is for implementing the digital management system of a company, documenting processes, documents, IT system, roles, and organization, and, of course, their interconnections.
ARIS is really flexible in terms of what you can do to customize your methodology, so it supports various flavors of management system implementations. For example, some companies have a greater focus on Risk and Compliance management, SAP implementations and roll-outs, process improvement and reorganization, etc.
How has it helped my organization?
I can give a good example from one of my last projects, where I worked as an external consultant. At an oil and gas company, ARIS really made a big impact in offering an integrated solution where all of the employees could easily access the relevant information on critical safety processes, thus lowering the risk of accidents and potentially harmful events.
In other projects I’ve worked on, I’ve seen that it really helps people working on SAP template rollout projects, as all project members have more or less common information about which company-wide processes are part of the rollout, and what are the specifics in the local process variants.
What is most valuable?
The most valuable feature is the flexibility of the solution to fully customize the methodology according to the company's needs, and to enforce that methodology with features like filters, semantic checks, and reports.
Also, there is a really powerful reporting API that allows you to create almost any kind of report you want out of your process and document repository.
The functionalities for search, query, and social collaboration are getting better with every new release of the tool.
The whole redesign of the content publishing platform, and move from Business Publisher to ARIS Connect portal was a great move.
What needs improvement?
There are some things in the collaboration module that could be improved a little, such as the functionality which dynamically pushes notifications to interested people when a process changes during the Release Cycle Management workflow.
Also, while the dashboarding solution for integrating all kinds of process-related information from company sources other than ARIS is getting ever better, my personal wish would be to have a module that is more targeted to an Agile implementation of some modeled processes (model–to-execute).
ARIS has an internal fully customizable workflow system called APG, which is very good, but it’s targeted mostly at creating workflows related to ARIS content, and not general workflows to support other processes inside a company.
For how long have I used the solution?
More than five years.
What other advice do I have?
I give it an eight out of 10, but I’m really happy with the product in regards to the primary use case.