Provides visualization of processes which helps our business see pain points

How has it helped my organization?

Visualizes processes which helps the business see pain points.

What is most valuable?

Overall BPM modeling functionality is very good. Lots of features to speed modeling for experienced users.

What needs improvement?

  • Price is high.
  • Newer versions (9.x) are technically more difficult to maintain.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, there have been stability issues with v9.x.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Poor to acceptable depending on issue, but mostly poor.

How was the initial setup?

Technically easy, but BPM and EA are complex and require considerable pre-planning.

What's my experience with pricing, setup cost, and licensing?

Negotiate. Price is high so make sure you’re getting the best deal.

What other advice do I have?

Consider less expensive options.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More ARIS BPA reviews from users
...who work at a Financial Services Firm
...who compared it with Bizagi
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