BPA is the main module that we use because of our need for documentation

What is our primary use case?

All macro processes and processes in the area of ​​continuous improvement were modeled in the company. These were done with the primary purpose of documentation and having a centralized place for processes.

How has it helped my organization?

ARIS is an important tool for my organization. This tool is the core of our processes and different business areas.

What is most valuable?

BPA, the modeling tool, is the main module used because of our need for documentation.

What needs improvement?

Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty.

For how long have I used the solution?

Less than one year.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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