IBM Blueworks Live Review

A Simple and cost-effective tool with responsive technical support


What is our primary use case?

We have procured several licenses to perform any process transformation engagements that aid in the normal business processes.

The most typical use cases are the automation of the uplink and process documentation is one of the activities. The focus is more on process architecture and internal architecture.

Those are the areas and engagements that are preferred.

We provide our licenses to our clients to document their processes and create certain analyses. It is done in their environment and then we transfer the workspace into their environment.

What is most valuable?

For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office. Typically when we talk of process designing, visual comes to our mindset.

It's quick to learn. The learning curve is very condensed.

The cloud version is very handy, but a specific feature that I like the most is the visual import. 72% more can happen through visuals. 

The quick transition from visual and the ability to show that onto a tool. We need a great import mechanism and with all of the tools that I have worked with, Blueworks is one of the best for importing the visual.

One of the other elements would be a quick design. We can create quickly and convert from one model into another model, such as from a discovery model into a process model, with just one click. It helps people like me when we are doing a ground paper approach and we are training the client and they are trying to document it. Now we can document it and show them the process benefits.

Currently, there is no other tool that is more cost-effective on the market.

What needs improvement?

The movement is similar to Aris, and Praga, it's very difficult for the users. 

Because it is cloud there has to be a satellite, but when it comes to the process of implementing the world is leaning towards more complex documentation. With the building model, they want to see with the integrated workflow, and automation systems that can be managed and controlled. They have the automation machines but they need more attributes, controls, encryption, and more information because right now it's limited and needs to be improved.

Better integration with specific systems.

There is no BPMN documentation. Currently, they only have a tool offering of processing the BPMN Model. There are no choreographic models or they don't have models where multiple lanes or tools can be created.

You can't specify a notation that is not BPMN and I would like to be able to use multiple lanes.

It is BPMN-compliant but the tool needs to be more involved to get into a completely 2.0 oriented tool. It has a few things but it's not the complete BPMN model. Adding more BPMN modules to it is an important next step.

While it is scalable, I don't see it being equal with other enterprise solutions.

In the next release, what I would like to see added is more speed from an architecture perspective, adding more press information, such as controls, and adding KPIs for performance indicators. I would also like the ability to set that because the functionality is more important. A process is not seen in just the transformation of input, output, and scalability.

There is a model that changes the way the client use processes.

For how long have I used the solution?

I have been using this solution for approximately two to four years.

What do I think about the stability of the solution?

This is more a question regarding your connectivity because it is on the cloud.

It's very stable. We have never experienced any issues. 

If the connection is running slow, it depends on what the latency is. If it is hooked up into a high-speed network then it's very stable.

What do I think about the scalability of the solution?

It is scalable within a scope. 

It goes hand in hand with stability and keeping the tool light and you can keep adding elements. As you add more elements, it becomes a heavy toolset that takes up more on the cloud which will take longer to connect, experiencing latency.

How are customer service and technical support?

We have contacted technical support and they are pretty good.

There are three levels required:

  1. The response time.
  2. The ability to resolve the issue in a reasonable time.
  3. Guiding us to the right type of finish.

At all levels, they meet the requirements and are pretty good.

How was the initial setup?

The initial setup was straightforward.

It's on the cloud, so as soon as we pay, it's setup. It's as simple as putting in the user ID and you have access.

What about the implementation team?

We had help with the implementation. I was not satisfied; they had no certification and there was no formal training. There is no certification in the market, but we have an alliance with IBM that provides us with technical assistance.

What was our ROI?

The cost-effectiveness is very high.

What's my experience with pricing, setup cost, and licensing?

They have a free subscription model that gives a lot of power to the users.

What other advice do I have?

It's on the cloud so it automatically gets upgraded to the latest version.

My advice to others always ask questions, which is what I always tell my clients. You should be very observant, especially of why you are looking for processing. If your requirements are completely different from what the tool has to offer, then it will not be a good match and you will be setting up a recipe for a disaster.

Look into IBM Blueworks. It is an active light tool and is it a proper architecture tool, which can do a lot of analysis. If you are looking for such a tool then this product is for you. It is cost-effective compared to any tool on the market.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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