NetApp SnapCenter Review

Role-Based Access Control enables us to implement layers of security

What is our primary use case?

We use it in our managed services for customers. We back up customer data from systems that we manage for them.

How has it helped my organization?

Because of the Role-Based Access Control, customers don't have to call our managed services representatives to do a restore, they can do it themselves. It's faster, easier, and more convenient.

What is most valuable?

The most valuable feature is the RBAC, the Role-Based Access Control. In our managed services, we can have different layers of security. Our customers can see their backups and some customers can do their own restores. But they are not able to mess up their schedules or data from other customers.

What needs improvement?

The reporting could be better. It's good, but reporting of the jobs could be better.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The stability has been good.

What do I think about the scalability of the solution?

We haven't found any problems running multiple customers on it with large environments, so it scales well.

How are customer service and technical support?

Tech support is good, in general: good to very good.

Which solution did I use previously and why did I switch?

We used Virtual Storage Console from NetApp before and we used a third-party enterprise backup solution. We switched to SnapCenter because of ease of use and cost.

How was the initial setup?

The initial setup is very easy. It usually takes about a day.

We have a template for the design of the servers and then there's a little bit of customer-specific customization going on, but only a little: The scheduling is customer-specific.

We only need one person, an engineer, for deployment and maintenance of SnapCenter.

What's my experience with pricing, setup cost, and licensing?

Pricing is very good because if you already have NetApp controllers, then it's included. There's no added cost for SnapCenter. 

What other advice do I have?

Do a PoC to see if it's a viable product for you.

In our company, we have about 20 users of SnapCenter. They are managed services backup administrators. Our management also uses the reporting. On the customer side, there are also have the people responsible for the virtual environment and the application owners. Those are the types of people that are using the product.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
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