SAP ERP Review

Has support that is quick to respond

What is our primary use case?

My company wants to change from the legacy system to the new system and new technology.

They also want it to be on-prem. 

Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

What is most valuable?

They provide a full service. 

For how long have I used the solution?

My company has been using SAP ERP for ten years.

What do I think about the scalability of the solution?

On average, the companies that use SAP ERP have around 50 users. 

=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

How are customer service and technical support?

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

What's my experience with pricing, setup cost, and licensing?

SAP is more expensive than some of its competitors.

What other advice do I have?

I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper. 

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
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Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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