SOTI MobiControl Review

It has a user-friendly menu and provides special purpose delivery of security


What is our primary use case?

In Hong Kong, we are the distributor for the government sector. We implement it on premise and in the cloud. 

What is most valuable?

The menu is very user-friendly. SOTI helps manage special purpose devices for security. 

What needs improvement?

The quality of the support service is poor. The headquarters are not very responsive. Additionally, the actual quality of the software has its drawbacks.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The product is stable. But, nowadays the Android and iOS upgrades are many times a month, and it appears to be a chasing game for both the EMM and the Western manufacturer. 

What do I think about the scalability of the solution?

Our biggest user now has 6,000 customers. 

How are customer service and technical support?

The tech support is not helpful. 

How was the initial setup?

The setup was straightforward because the systems architecht is simple compared to other solutions like VMware Airwatch.

Which other solutions did I evaluate?

We looked at Samsung Knox and VMware Airwatch solutions.

What other advice do I have?

My advice is that SOTI is not a good choice for a BYOD solution. Furthermore, the solution needs to add a software container. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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