Trend Micro Apex One Review

DLP feature is useful for our environment and we also get good support, but it needs a lighter agent that doesn't impact the performance


What is our primary use case?

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

What is most valuable?

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

What needs improvement?

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It should be easy to scale. We have 40,000 subscriptions.

How are customer service and technical support?

We are using the support from our region, and they provide very good support. They have very well-trained people. 

Which solution did I use previously and why did I switch?

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

How was the initial setup?

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

What about the implementation team?

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

What other advice do I have?

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Which version of this solution are you currently using?

11.4
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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