Trend Micro OfficeScan Review

We use it for endpoint protection but it needs a consolidated manager


What is our primary use case?

The primary use case is endpoint protection. It has been performing okay.

What needs improvement?

It needs a consolidated manager as there are too many parts to currently manage it. The ability to manage the solution needs improvement because it just does not seem like it is quite everything we need it to be.

What do I think about the stability of the solution?

Stability is okay.

How is customer service and technical support?

I have not used the technical support.

Which solutions did we use previously?

I previously used Sophos, which is a much better product with centralized management (in my opinion).

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

We evaluated McAfee and Sophos.

  • McAfee: They have a SIM that we already had in place.
  • Sophos: It definitely had the ability to be flexible and integrate with the rest of our equipment.

What other advice do I have?

Do not believe the marketing hype. Talk with implementers of the product. Replace the solution with Sophos.

Most important criteria when selecting a vendor: functionality, price, and skill.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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