Oracle Sales Cloud Competitors and Alternatives

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Luís Melo
Real User
Head of Solutions Delivery UK at a tech services company with 51-200 employees
Mar 13 2017

What is most valuable?

* Web customer portal * Knowledge base * Incident and activity management * Contact and organisation management * Chat and skill-based routing *... more»

How has it helped my organization?

It allowed management, operations, service, sales and marketing to have a full view of the customer base, and a single platform to manage all... more»

What needs improvement?

* Release and environment management

What's my experience with pricing, setup cost, and licensing?

If you have sporadic users - i.e., not everyone is going to access it all day - go for "non-contact centre users", which are much cheaper.

Which solutions did we use previously?

We did not previously use a different solution. Oracle RightNow is the only solution in the market that offers a true omni-channel experience... more»

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