Trend Micro OfficeScan Reviews

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Real User
Head of IT at a financial services firm with 11-50 employees
Jul 03 2019

What is most valuable?

The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro… more»

How has it helped my organization?

Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added… more»

What needs improvement?

We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. It's not completely the fault of the antivirus… more»

If you previously used a different solution, which one did you use and why did you switch?

Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.

What other advice do I have?

On a scale from one to ten, I would rate the platform a nine.
Mohamed Farouk Zyada
Reseller
Professional Services Manager at a integrator with 11-50 employees
Sep 15 2019

What is most valuable?

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

What needs improvement?

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now. Trend Micro covers many things but there is something called ATP, advanced threat prevention… more»

What's my experience with pricing, setup cost, and licensing?

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

What other advice do I have?

As a salesman, I encourage the customer to buy the full suite for the engines. The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology. I would rate this solution as seven and a half out of… more»
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Raul Angeles
Real User
CISO at Estafeta Mexicana
Mar 24 2019

What is most valuable?

The ease of deployment is one of its most valuable features.

How has it helped my organization?

It keeps us running very smoothly because there are no outages due to viruses. I think we have a very good security posture, and this product has helped us to get there… more»

What needs improvement?

I would like to see a data-loss prevention module. We need that in our organization. There is also room for improvement in next-gen attacks protection.

What's my experience with pricing, setup cost, and licensing?

On a yearly basis, it's about $50,000. There are no costs in addition to the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

We went with this solution because they have a really huge investment in artificial intelligence; not only in attack signatures but also behaviors.

What other advice do I have?

Focus on the productivity gains that you will have. We don't have a lot of security experts in the company. We are a very small team, so we need to be very productive with… more»

Which other solutions did I evaluate?

We are currently evaluating next-gen antivirus because of the new attacks that are happening. The shortlist is Silence, Carbon Black, and CrowdStrike.
Real User
DSI at a museum or institution with 201-500 employees
Jul 18 2019

What is most valuable?

I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

What needs improvement?

They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam. The pricing can always be improved upon. Newly added features should be free.

What other advice do I have?

I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance. I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I… more»
Opsmangr56
Real User
Operations Manager at a financial services firm with 201-500 employees
Aug 30 2019

What is most valuable?

The most valuable feature of this solution is the threat protection functionality.

How has it helped my organization?

This solution protects us from virus attacks before they affect the organization.

What needs improvement?

The alert, or warning function, needs to be improved. Two days ago I received an email from the system regarding an incident that was detected with a client who received a great deal of spam, in… more»

What's my experience with pricing, setup cost, and licensing?

I think that this product is expensive.

If you previously used a different solution, which one did you use and why did you switch?

At my previous job, I used Norton (Symantec). When I changed companies I started using this solution, by Trend Micro.

What other advice do I have?

This is a product that I recommend, as it does exactly what it's supposed to do. The biggest lesson that I have learned from using this solution is that it's difficult to always be one step ahead of… more»
Sahaya Albin
Real User
Assistant Manager at Virus Rescuers Services
Aug 15 2019

What is most valuable?

The product offers almost all of the features the client expects from such a solution. What they have in the product should work fine without it affecting the system performance.

What needs improvement?

Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side. Trend Micro needs to include the OfficeScan application control and protection all in one… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs happen on a yearly basis. The costing is average. They're not the most expensive solution, but they aren't cheap either. There aren't any other costs beyond the yearly licensing fee.

If you previously used a different solution, which one did you use and why did you switch?

I have previously worked with Symantec. Since we are a reseller we work with all three of these products.

What other advice do I have?

We are a reseller so we recommend the product to our clients. We work with the public cloud deployment model with Trend Micro as the provider of the cloud. I would rate the solution 7.5 out of ten.
Srinvasa Rao Sirikonda
Reseller
Senior Consultant- Information Security at a tech services company with 5,001-10,000 employees
Jan 20 2019

What is most valuable?

The DDAN and the sandboxing features are very good and accurate.

How has it helped my organization?

We use several Trend Micro solutions. We use Trend Micro OfficeScan, DDM and DDI. We are also using IMSVA and WSVA for email security and web security. After deploying OfficeScan, we have found more detections of possible virus attacks.

What needs improvement?

I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our OfficeScan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are competitive with other solutions on the market.

If you previously used a different solution, which one did you use and why did you switch?

We previously used McAfee and Symantec.
EdPardo
Real User
Cyber Security Lead at Delaware North
Apr 30 2018

What needs improvement?

It needs a consolidated manager as there are too many parts to currently manage it. The ability to manage the solution needs improvement because it just does not seem like it is quite everything we need it to be.

If you previously used a different solution, which one did you use and why did you switch?

I previously used Sophos, which is a much better product with centralized management (in my opinion).

What other advice do I have?

Do not believe the marketing hype. Talk with implementers of the product. Replace the solution with Sophos. Most important criteria when selecting a vendor: functionality, price, and skill.

Which other solutions did I evaluate?

We evaluated McAfee and Sophos. * McAfee: They have a SIM that we already had in place. * Sophos: It definitely had the ability to be flexible and integrate with the rest of our equipment.
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Find out what your peers are saying about Trend Micro, Microsoft, Symantec and others in Endpoint Protection for Business. Updated: September 2019.
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Trend Micro OfficeScan Questions

What is Trend Micro OfficeScan?

Micro OfficeScan provides modern threat protection for anti-malware, packer variants, device control, command and control (C&C) traffic, browser exploits, behavior monitoring, web threats, census-based control, and more.
Also known as
OfficeScan
Trend Micro OfficeScan customers
Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST
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