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Trend Micro ServerProtect Competitors and Alternatives

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Read reviews of Trend Micro ServerProtect competitors and alternatives

JS
Director of IT at a tech services company with 51-200 employees
Real User
Top 20
Responsive and fast support, easy to deploy, well-tuned to ignore false positives

Pros and Cons

  • "We have a small IT Team, and this allows us to get sleep at night, knowing that someone else is taking care of any incidents that occur."
  • "It would be nice if the dashboard had some more information upfront, and looked a little better."

What is our primary use case?

We use this product for endpoint security and threat remediation.

How has it helped my organization?

The fact that this is a cloud-native solution that provides us with flexibility and always-on protection is absolutely important, especially with a good majority of our staff working remotely, now.

We've had security incidents that occurred and within a matter of just a couple of minutes, they were completely remediated and fixed and we didn't even have to think about it. We just got the report after the fact.

Falcon's ability to prevent breaches is excellent. It's affected us in that we haven't had any downtime as a result of breaches or any malware or anything like that. Ultimately, it's given us a lot of our time back. On the IT side, this is at least five to ten hours per week. On the user side, it is probably more.

What is most valuable?

The most valuable feature is threat remediation. We have a small IT Team, and this allows us to get sleep at night, knowing that someone else is taking care of any incidents that occur.

CrowdStrike takes care of all of the updates, so we don't even think about it or see it. This is great because we definitely spent a lot of time doing that kind of thing with our previous solution. Now that we haven't had to do it in four months, it's not even something we consider anymore.

We use both the endpoint and cloud workload protection and the detection and prevention it provides are excellent. It's tuned well to the fact that there can be a lot of false positives, so there's not a lot of potential issues that we're getting alerted about that aren't real. This means that when we do get alerts, we know that they're real and they're already being remediated for us.

What needs improvement?

It would be nice if the dashboard had some more information upfront, and looked a little better. Having a cooler dashboard is nice to have, although it is not as important as the functionality, which is very good.

For how long have I used the solution?

I have been using CrowdStrike Falcon for approximately four months.

What do I think about the stability of the solution?

The stability is great and we haven't had a single issue.

What do I think about the scalability of the solution?

It was originally deployed to 200 users and we haven't really grown since we started, so I can't speak to scalability. This represents 100% adoption in our organization, and there are no current plans to grow. As we hire more people, our usage will increase.

There are two people who work with it on a daily basis. There is the director of IT and a network administrator.

How are customer service and technical support?

The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very fast.

Which solution did I use previously and why did I switch?

Prior to implementing CrowdStrike, we used BlackBerry Cylance. We switched for the ability to have full remediation so that we didn't have to do it ourselves. Also, this product is pretty much best-in-class for endpoint protection.

The only real difference that we have found with CrowdStrike, compared to Cylance, is that we no longer have to spend time remediating our issues. The detection and prevention capabilities are similar, although, with CrowdStrike, we have fewer false positives.

How was the initial setup?

The initial setup is extremely easy. It took me about five minutes to deploy it to my entire organization of about 200 users. The single-center process is extremely important because it's something that we were worried about, but it turned out to be a non-issue because it only took five minutes and we haven't had to think about it again.

We initially had a plan for deployment but once we found out how easy it really turned out to be, it was basically a one-step plan.

What was our ROI?

Our return on investment comes from the fact that there is less downtime for people that do get malware and other such problems. That is something that can be quantified.

What's my experience with pricing, setup cost, and licensing?

We made use of the free trial and the process for getting set up was extremely easy. We spoke to our sales rep and in our discussions and demos, they offered the free trial. We accepted, they sent me a link and I downloaded the agent. I was then able to install it and login in less than five minutes.

Having the free trial was very important in making our decision to implement CrowdStrike because without being able to test it, it's not something that we would have chosen.

The pricing is definitely high but you get what you pay for, and it's not so high that it prices itself out of the market. That said, it's definitely one of the highest. There are no costs in addition to the standard licensing fees and the fact that it's keeping us safe, and it's proven that it works, is worth it.

Which other solutions did I evaluate?

We evaluated solutions from several vendors including Sophos, Trend Micro, McAfee, Kaspersky, and perhaps another one. A lot of these other endpoint solutions don't offer a full remediation option, and that was a big deal for us.

Also, reputation was important. We had used a couple of others in the past and there were issues where they would make an update that would negatively affect all of our computers. For example, our users could no longer access certain important websites. We haven't had that problem with CrowdStrike.

In terms of ease of use, CrowdStrike is extremely easy. Comparatively, we've had less time in the administration console than we have previously.

What other advice do I have?

My advice for anybody who is looking into implementing CrowdStrike is to go ahead and do it. There is nothing to worry about and they deliver as promised.

I would rate this solution a nine out of ten.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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FZ
Network Administrator at a tech services company with 51-200 employees
Reseller
Top 5
Not just another simple virus-scanning product, but it does not handle removable USB drives well

Pros and Cons

  • "It is not just a simple virus scanning product. It handles more advanced needs."
  • "This product does not handle USB drives well."

What is our primary use case?

We use Intercept X Advanced along with Sophos EDR (Enhanced Data Detection and Response).  

We use it for our servers and clients as advanced protection. It is not just a simple virus scanning product.  

We use it to work with clients and it is installed on five servers. At this time we have only installed it at one customer site. But we plan to continue to expand.  

What is most valuable?

The most valuable part of the solution in our use case is client isolation. It is a good feature.  

What needs improvement?

What I think Sophos can improve is with the data-loss feature, especially when it comes to using USB sticks and USB hard disks. The feature blocks access to these USB sticks and disks and there seems to be no immediate workaround for that. Our customer was not satisfied with the feature. We actually ended up having to deactivate this feature because it is too aggressive and could not meet the client's needs.  

For how long have I used the solution?

We started using Sophos Intercept X in December of 2019.  

What do I think about the stability of the solution?

We have not had a problem at all with the stability.  

What do I think about the scalability of the solution?

It is easy to scale this product. As far as the typical organization size that it fits, I would say it is suited for smaller and medium-sized companies. We have not yet installed it at a large customer site, so I cannot answer about large or enterprise companies specifically.  

How are customer service and technical support?

To this point, I have not had a need to use Sophos support for Intercept X specifically.  

I have used Sophos support for other products that we use. Sophos support for XG is okay if it is just regarding questions about the product. I did not have any problems with them in getting a good answer to questions about the product or installations. But when it comes to device defects, then it can take four to six weeks to get a solution. In that case, the support is really not satisfactory. It does not satisfy me and it is really unacceptable.  

Which solution did I use previously and why did I switch?

We did use other solutions in the past, including Trend Micro, Symantec, and Kaspersky. The main difference between Sophos Intercept X and the other products is the client reservation feature. I believe that is a standalone point for Sophos as it is the only product that has it. It allows particular hosts to always use the same IP address which is sometimes desirable.  

The administration of Trend Micro is one thing which I like about that product. It is very easy to use. I would say that Trend Micro is better than Sophos on that point.  

We switched to Sophos because we are selling Sophos firewalls already. The Sophos Intercept X product works better with these firewall solutions than other virus scanning products from different vendors. We decided to keep to the same vendor for a more unified solution.  

We started to work with Sophos Endpoint Protection originally and we are on Bonfire XG as well. It is convenient to expand out working with the brand as a partner.  

How was the initial setup?

The initial setup for the product is not simple. It is medium to complex to install and setup.  

After deploying it takes only me and the customer team for maintenance. Really one person can do it. So there is just one person at my company and I have communication with one colleague at the customer site.  

What about the implementation team?

We did not need outside help from a vendor to handle the deployment. I did it myself and we are a partner with Sophos.  

What other advice do I have?

Advice that I would have for people considering using virus scanning is that I, personally, would not use Sophos Endpoints. That is the simplest edition of the Sophos virus protection product line. I would use Intercept X Advanced as the entry-level product as the other, simpler product, is not robust enough to provide acceptable protection for businesses in my estimation.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Sophos Intercept X as a seven. First, I never give a ten because every product can be improved. Second, I subtract two points because of my experience with the data loss feature and how it behaves with USB drives.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Veer Sharma
Branch Manager at Datec (Fiji) Limited
Real User
Top 10
Scalable with good technical support and a straightforward setup

Pros and Cons

  • "The solution is very good at scanning."
  • "We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine."

What is our primary use case?

One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet. 

How has it helped my organization?

Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.

What is most valuable?

The solution is very good at scanning. 

It's a good product. It does the job. 

It offers good protection. I haven't come across any issues so far, which I need to escalate.

The solution scales remarkably well.

We've had a good experience dealing with technical support.

What needs improvement?

We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.  

Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.

The solution is a bit expensive.

For how long have I used the solution?

I've been using the solution for about two years at this point.

What do I think about the stability of the solution?

The stability is good. We haven't faced any issues so far.

What do I think about the scalability of the solution?

The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.

How are customer service and technical support?

We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product. 

We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.

We've been satisfied with the level of service we've gotten

Which solution did I use previously and why did I switch?

We also work with Trend Micro, Symantec, and Kaspersky.

How was the initial setup?

The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.

What about the implementation team?

We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.

What's my experience with pricing, setup cost, and licensing?

The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.

What other advice do I have?

We're an official partner in Fiji.

We use both on-premises and cloud-based deployment models. 

I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.

Overall, I would rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Effective threat protection, light on resources, and priced fair

Pros and Cons

  • "When comparing Kaspersky Endpoint Security to any other solution, Our customers like mostly the reliability, and the ability to defend against viruses, worms, and attacks. It is easy to use and very light on the end-user machine's resources."

    What is our primary use case?

    The normal use case was for viruses protection. The viruses were getting transferred through the internet and external storage drives to the end-users. However, I am seeing more often customers are going one step further and using a sandboxing environment for protection against ransomware.

    What is most valuable?

    When comparing Kaspersky Endpoint Security to any other solution, our customers like mostly the reliability, and the ability to defend against viruses, worms, and attacks. It is easy to use and very light on the end-user machine's resources.

    For how long have I used the solution?

    I have been using this solution for approximately 13 years.

    How are customer service and technical support?

    Kaspersky has two kinds of support. Our customers have a layer of support. First, they receive support from providers like us and if we are not able to solve their problem, we involve the distributors' technical support. The customer always has the option to open a ticket directly with Kaspersky, bypassing us. If they do not purchase the support from Kaspersky, then it takes a lot of time to solve a very minor issue from the technical support and development. There is a long queue waiting for support. However, if they purchase the support from Kaspersky, then the support is responsive and helpful.

    Which solution did I use previously and why did I switch?

    I have used Trend Micro.

    What's my experience with pricing, setup cost, and licensing?

    This solution is priced lower than some of its competitors. 

    Kaspersky has introduced new products and upgraded versions of Endpoint Security. It is a bit complicated these days, especially their licensing. They are promoting customers to purchase the EDR, Endpoint Detection and Response, rather than going for the Endpoint Security only. The EDR requirement for deployment is a little higher, especially for mid-size or small-size companies. The server they require for the EDR or sandboxing is pretty heavy and costly. If they can reduce the price, then it would have been a good cloud solution.

    The support from Kaspersky is purchased separately.

    Which other solutions did I evaluate?

    I have evaluated Carbon Black and SentinelOne.

    What other advice do I have?

    They should have a minimum number of solutions available. They used to have only three or four, feature-wise, but now they have probably seven or eight. There are too many options for the client, they get it confused. All the features used to be in one solution, but now they have them all separated. For example, they used to have a DLP, scanning, and patch management in the Endpoint Security, but now they do not. They separated them into other solutions. It would be better for marketing, as well their customers too to combine the features.

    I advise my customers that they should compare Kaspersky with other solutions, especially one which is already quickly gaining market ground, especially in this region, in our country, which is Trend Micro. Trend Micro is also very good. They are a comparable competitor against Kaspersky. Being on the neutral side, I give them both options to use, and then they can decide by themselves. However, Trend Micro is actually more expensive than Kaspersky.

    I rate Kaspersky Endpoint Security an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    RP
    IT Administrator at Xavier University
    Real User
    Top 10
    Good central management of the anti-virus with very good stability

    Pros and Cons

    • "The central management of the anti-virus features for our end user is a very valuable aspect of the solutions."
    • "The management console need improvement."

    What is our primary use case?

    We primarily use the solution on our endpoints for end-user security. We are planning to move to their new product, the XG.

    What is most valuable?

    The central management of the anti-virus features for our end user is a very valuable aspect of the solutions. 

    We find it very good as a product. 

    What needs improvement?

    In the future, we're looking forward to having a new synchronization firewall on the endpoint.

    The management console need improvement. 

    I'd address the deployment side. If we could upgrade the deployment side to hand it off to the end-user, it would make it easier, as our campuses are far apart.

    We'd appreciate if the solution could offer us assistance with a later deployment.

    For how long have I used the solution?

    I've been using the solution for three or four years.

    What do I think about the stability of the solution?

    The stability is good. Everything is working fine at the moment.

    What do I think about the scalability of the solution?

    The scalability is good. Our subscriptions are around 1500, and we have 600 to 700 users deployed. We don't plan to expand on-premises usage and will be moving to the cloud.

    How are customer service and technical support?

    I was in touch with technical support last week, with the Phillippine country manager in Venado. So far, their assistance has been very helpful.

    Which solution did I use previously and why did I switch?

    We previously used Trend Micro. We replaced it with Sophos. Trend Micro just didn't work for us. There were issues with the management file.

    How was the initial setup?

    From our initial reporting, the system wasn't difficult to install. We didn't face any complexity or have any problems.

    We need about four people for maintenance and deployment because we have different campuses.

    What other advice do I have?

    We're looking forward to moving to the cloud and replacing our existing firewall when we move to Sophos XG.

    I'd rate the solution eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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