Turbonomic Room for Improvement

Rick Mount
Director of Enterprise Server Technology at a insurance company with 10,001+ employees
For implementing the solution’s actions, we use scheduling for change windows and manual execution. The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time. You can't add resources to a server in the cloud. If you have an Azure VM, you can't go add two cores to it because it's not going to have enough processing power. You would have to actually rebuild that server on top of a new server image which is larger. They got certain sizes available, so instead of an M3, we can pick an M4, then I need to reboot the server and have it come back up on that new image. As an industry, we need to come up with a way to handle that without an outage. Part of that is just having cloud applications built properly, but we don't. That's a problem, but I don't know if there is a solution for it. That would be the ultimate thing that would help us the most: If we could automatically resize servers in the cloud with no downtime. The big thing is the integration with ServiceNow, so it's providing recommendations to configuration owners. So, if somebody owns a server, and it's doing a recommendation, I really don't want to see that recommendation. I want it to give that recommendation to the server owner, then have him either accept or decline that change control. Then, that change control takes place during the next maintenance window. View full review »
David Grudek
System Engineer at a financial services firm with 201-500 employees
On the infrastructure side, they've been doing it long enough. But until I get a better use case for the cloud, the only thing I can think of is that I'd like to see it work with SevOne, when you're doing true monitoring, so that the software packages work together. It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring software. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomics. So if they were able to integrate better with third-party monitoring software—and obviously they can't do them all, but there are a few major companies that everybody uses—and find a way to hook into those a little bit more, the two could work together better. View full review »
Chris Bannoura
Sr System Engineer at Liquidity Services
There are some issues on that point of it providing us with a single platform that manages the full application stack. I think version 8 is going to solve a lot of those issues. Turbonomic version 6 doesn't delete anything. So, if I create a VM, then destroy the VM, Microsoft doesn't delete the disk. You have to go in and manually do that. Turbonomic will let you know that it's there and that it needs to be deleted, but it doesn't actually manually delete the disk. The inherent problem with that is, it will say, "This disc is costing you $200 a month." Then, I go in and delete it. Since this is being done outside of the Turbonomic environment, that savings isn't calculated in the overall savings because it's an action that was taken outside of Turbonomic. I believe with Turbonomic 8, that doesn't happen anymore. We are still saving the money, but we can't show it as easily. We have to take a screenshot of, "Hey, you're spending this much on a disk that isn't needed." We then take a screenshot after, and say, "Here is what you're spending your money on," and then do a subtraction to figure it out. So, there are some limitations. It is the same with the databases. If a database needs to be scaled up or scaled down, Turbonomic recommends an action. That has to be done manually outside of the Turbonomic environment. Those changes are also not calculated in the savings. So, it doesn't handle the stack 100 percent. However, with version 8 coming out, all of that will change. I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge. Resources, like IP addresses, are not being used on test IP addresses. With any of the devices that you would normally see attached to a server resource group, such as IP addresses, network cards, etc., you can say, "Look, public IP addresses cost $15 a month. So if you don't have a whole lot of money and a hundred IP addresses on a public IP sitting there not being used, you're talking $1500 a month YOY." That becomes quite a big chunk of money. I know that Turbonomic is looking at the lowest hanging fruit. That is not something worth developing for only $15 a month saving, but I would love to see Turbonomic sort of manage Azure fully versus just certain components. One thing that has always been a bit troublesome is that we want to look at lifetime savings. So, we want to say, "Okay, we installed this appliance in October 2018. We want to know how much money we have saved from 2018 until now." The date is in there. It is just not easy to get to. You have to call an API, which dumps JSON data. Then, you have to convert that to comma separated values first. After that, you can open an Excel spreadsheet, which has hundreds of rows and columns. You can find the data that you want and get to it, but it is just not easy. However, I believe there is a fix in version 8 to solve this problem. When we switch to version 8, we can't upgrade our appliance, because it's a new instance. What that means is we will lose all our historical data. This is a bummer for us because this company likes to look at lifetime savings. This means I have to keep my old appliance online, even though we're not using it for that data and I can't import that data into the new appliance. That is something that is kind of a big setback for us. I don't know about other companies and how it is being handled, but I know I will need to keep that old appliance online for about three years. It is unfortunate, but I see what Turbonomic did. They gave us so many new bells and whistles that they think probably people aren't going to care because they're so much more savings to be had. However, for our particular environment, people like to see lifetime savings. That sort of puts a damper on things because now I need to go back to the old appliance, pull the reports using an API in a messy way, and then go to the new appliance. I don't even know what I am going to get from that. I don't know if it's going to be the Excel spreadsheet or just a dashboard, then somehow combine the two. While we haven't experienced it yet, when we do upgrade, we'll experience that problem. We know it is coming. View full review »
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Todd Winkler
Principal Engineer at a insurance company with 10,001+ employees
There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me. I would like an easier to use interface for somebody like me, who just goes in there and needs to run simple things. Maybe that exists, but I don't know about it. Also, maybe I should be a bit more trained on it instead of depending on someone else to do it on my behalf. There are some things that probably could be made a little easier. I know that there is a lot of terminology in the application. Sometimes applications come up with their own weird terminology for things, and it seems to me that is what Turbonomic did. View full review »
Server Administrator at a logistics company with 1,001-5,000 employees
The way they evaluate reserved instances could use some polishing. The people that make decisions on what to buy are a bit confused by how it's laid out. I don't know if that's the fault of Turbonomic, or if that's just the complexity of reserved instances that Microsoft has created. It's not really that confusing for me, but for some people it's a little bit confusing. Trying to explain it to them is a bit tricky as well. We get to a point of impasse where we just accept that they don't really fully understand it, and that I can't fully explain it either. It would help if Turbonomic could simplify it or clarify it, and help non-technical people to understand what's going on and how the reserve instances are being calculated and what they apply to. View full review »
Advisory System Engineer at a insurance company with 1,001-5,000 employees
The planning and costing areas could be a little bit more detailed. When you have more than 2,000 machines, the reports don't work properly. They need to fix it so that the reports work when you use that many virtual machines. View full review »
Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Based on the way we currently use the product I do not have any recommended improvements. However, we do not have may of the automated features configured at this time. View full review »
Chris Childerhose
Senior Cloud Infrastructure Architect at ThinkON
None at the moment. The product is improving with each release and the new HTML5 interface is great. Would like to see the ability to move custom dashboards from the old interface to the new as that is not possible right now. View full review »
Mark Kaplan
Senior Director IT at BARBRI Inc.
* More Azure features are needed. They started with AWS and are now ramping up Azure features. * We would like to see more visibility into reserved instances in Azure. View full review »
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454,950 professionals have used our research since 2012.