What is most valuable?
We are able to add 3rd party plugins and overall collaborative abilities. Keep in mind that DocOps moves the technical content industry from heavy duty doc apps to a crowdsourced approach which requires extensive collaboration. The plugins enabled basic doc properties such as version control from K15t.
How has it helped my organization?
DocOps is a leading edge approach to technical content. We could not have done this without Confluence. Other companies are looking to duplicate.
What needs improvement?
The search ability (using Lucene) is less than optimal and has known bugs that are slow in getting addressed. Search is key on any content platform.
For how long have I used the solution?
We have had Confluence used casually inside R&D for several years, but then built DocOps using confluence at its core about 18 months ago. This rating is based on that instance (which is hosted at Contegix).
We use the latest release of Confluence.
What was my experience with deployment of the solution?
No issues with deployment.
What do I think about the stability of the solution?
Yes, but because we stressed it with an integration to Lingotek which enables real-time cloud translation and a few plugins.
What do I think about the scalability of the solution?
We are constantly watching scalability and are a bit worried but believe the costs of the new Data Center version cost prohibitive.
How are customer service and technical support?
They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support seemed to struggle with solving. I also felt like I really had to purchase support for $35k to get the level I really needed. Technical Support
They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support seemed to struggle with solving. I also felt like I really had to purchase support for $35k to get the level I really needed.
Which solution did I use previously and why did I switch?
No. This was a different direction from a documentation systems to confluence. Not a switch of wiki products.
How was the initial setup?
We had help from hired services help such as K16T and others. I also think our installation was much more complex than most from what I am told.
What was our ROI?
This is a complex answer given we created an industry leading platform and way of using confluence unlike any other user.
Which other solutions did I evaluate?
Due to our experience using it internally and based on a review of a few free wiki’s, we decided to go with Confluence so as to have only 1 product at CA.
What other advice do I have?
Spend time figuring out the best way to maintain. Hosted vs On Premise. Also, you may need to develop new skills to install and manage the plugins.