Atlassian Confluence Review

Ease at which employees can curate content and people can discover meaningful and important info are valuable features.


What is most valuable?

The ease at which any employee can curate content and the ease in which people can discover meaningful and important information to get their job done.

How has it helped my organization?

We are hard core users so there are a lot of examples: At HomeAway we have product development teams for our sites, they use confluence both to document product roadmaps, and for the integration with JIRA to relay to stakeholders the updated status. It is the only place people go at HomeAway to get information.

What needs improvement?

The ability to delegate administrative roles, very difficult to give someone delegated administrative ability – almost all or nothing.

For how long have I used the solution?

My company has been working with Atlassian for 6 years.

What was my experience with deployment of the solution?

Not really, I wasn’t there when it was originally deployed but I have been thru major upgrades.

What do I think about the stability of the solution?

Not really, I wasn’t there when it was originally deployed but I have been thru major upgrades.

What do I think about the scalability of the solution?

No. We were having issues but that was because we hadn’t configured properly.

How are customer service and technical support?

Customer Service:

Very high – responsive and very thorough.

Technical Support:

Very high – responsive and very thorough.

Which solution did I use previously and why did I switch?

Formerly used Sharepoint – we like that Confluence has higher usability for the user so we can democratize content creation.

How was the initial setup?

I was not here for the initial setup, but the upgrades setup is complex for us mainly because cloning the environment for testing is complex.

What other advice do I have?

I would definitely not just purchase and install – engage with an expert, there is a lot of power in using Confluence and you need expert guidance to use it all properly.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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