Atlassian Confluence Review

The structure of spaces, pages and child pages allows an easy way to structure content in a way which suits our business. Search only takes you to a page, not an area of a page.


Valuable Features

The flexibility and scalability of Confluence.

The structure of spaces, pages and child pages allows an easy way to structure content in a way which suits our business.

Improvements to My Organization

Confluence has been our central knowledge platform for several years. All of our agent team use the knowledge base constantly throughout their work.

Room for Improvement

It takes some thought into how to structure confluence in a way which is intuitive for the team to use.

Search only takes you to a page, not an area of a page.

Use of Solution

3 years

Deployment Issues

We had no issues with deployment.

Stability Issues

We had no issues with stability.

Scalability Issues

Just in respects of how we structure our content. Confluence is perfectly scalable.

Customer Service and Technical Support

Customer Service:

Responsive and to the point. Also extensive knowledge base which is useful for most queries.

Technical Support:

10/10

Implementation Team

We implemented in house with (at the time) limited technical expertise.

Pricing, Setup Cost and Licensing

Hosting yourself allows greater flexibility in terms of extensions and customisation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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