Atlassian Confluence Review

Allows you to crowdsource the gathering of information and edit it.

What is most valuable?

The most valuable features are the collaboration and sharing of information.
The ability to crowdsource the gathering of information and have anyone edit and correct it instantly.

How has it helped my organization?

Quite simply, information is king. We have been able to share effectively and reduce our reliance on the usual Word docs and shared drives.

What needs improvement?

The WYSIWYG editor is great, but there are some problems with formatting. Tables and fonts are not always rendered correctly, especially when CCS is used to customize them. It is useful to understand Wiki Markup language to get around these problems.

The use of CSS can be a challenge, making customization difficult for new starters who have little experience of creating/editing CSS.

For how long have I used the solution?

We have used this solution since the very early versions created in 2003 (or thereabouts).

What do I think about the stability of the solution?

There have been no major stability issues. There have been a few outages, but nothing which suggests that the product/version is inherently unstable.

What do I think about the scalability of the solution?

I’m not aware of any scalability issues, but then I’m a “user” of the service and I no longer run an instance.

How are customer service and technical support?

My questions have always been around the use of the product. It’s more effective to ask the community via the on-line forum, or to reach out via other websites. In most cases, a general search for answers via Google tends to provide answers.

Which solution did I use previously and why did I switch?

I’ve played with MediaWiki, but not in detail and therefore I can’t compare it with Confluence.

How was the initial setup?

I installed version 4 from scratch. That was very straightforward. I connected it to Postgres (PostgreSQL), and that was trouble free and straightforward.

I haven't had the need to install more recent versions or manage installations that service a large number of concurrent users.

What other advice do I have?

This is a good product which beds itself into the enterprise very quickly. It soon becomes indispensable. It is worth getting a limited, license-free version first.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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