Atlassian Confluence Review

The service desk is very friendly and tech support quickly resolves all our problems

How has it helped my organization?

Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

No, Atlassian's documentation is very good.

What do I think about the stability of the solution?

No, the product works stably.

What do I think about the scalability of the solution?

No, the product has scalability up to 2000 users.

How are customer service and technical support?

Customer Service:

Atlassian's service desk is very friendly.

Technical Support:

They quickly resolve all of our problems.

Which solution did I use previously and why did I switch?

We used IBM Connections. It is a very interesting solution, but Confluence is more flexible (maybe because it has many add-ons in its ecosystem).

How was the initial setup?

Some of our installation work was "from the box", when the business requirement was standard. If the business requirement wasn't standard, we customized Confluence and added add-ons to it.

What about the implementation team?

Atlassian has powerful documentation, and even a weak sysadmin could implement Confluence.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is friendly, but every year the price increases 5-10%.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Our company is a Gold Solution Partner.
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