Cisco Meraki Wireless LAN Review

We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable, but there can be problems if using older POS devices.

What is most valuable?

The dashboard to keep track of 30 or so APs, switches, routers and logs, is invaluable. I liked the UX on this.

Notifications (minus the techno-speak so it's obvious what the problem is) help us respond to access points down or rogue access points attempting connections.

Tracking the usage of staff, access points, switches and routers becomes an insanely easy thing and so do producing reports for your Exec team.

Splash screens for T&C sign off by users are very easy to implement - it takes about 30 seconds to put a splash screen up. RADIUS and SSO are possible with similar ease.

Networks can be segmented into SSIDs very easily for those needing to provided users, office, POS, Events, etc, with seperated access. You can then monitor the usage down to a single MAC address for great granularity.

Reporting is easy - press two buttons et viola!

How has it helped my organization?

It's cut down the amount of time administering an expansive WiFi network spread over 43 acres.

We can easily monitor the up/down time so establishing KPIs and SLAs for the IT department becomes something attainable.

Adding APs is a very simple process. Plug in. Turn on. Meshes with the existing network. In an emergency, almost anyone can do it.

What needs improvement?

The error logs need to be much more comprehensive.

For how long have I used the solution?

4 years

What do I think about the stability of the solution?

There can be problems if using older POS devices, WiFi APs, and you have a lot of people with mobiles around. So, say, a large event. The mix of signals can kill the WiFi APs and then you are left hard wiring "mobile" tills. Be aware if you're carrying old equipment.

How is customer service and technical support?

Customer Service:


Technical Support:

Very good. Some times the odd problem may drag and require a dog-with-a-bone approach but that's the same everywhere.

What's my experience with pricing, setup cost, and licensing?

Negotiate the deal put in front of you!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
3 visitors found this review helpful
author avatarWiFiSuperman
ExpertTOP 5Real User

great review, never used Meraki with POS devices. \\\\\\\good to know. Were those devices Zebra's?

author avatarWiFiSuperman
ExpertTOP 5Real User

Never heard back on the POS devices. I would love to know more specifics. I also agree that logs are very lean and can be a source of frustration.

author avatarWiFiSuperman
ExpertTOP 5Real User

As far as the logs are concerned I agree as previously stated however there is a packet capture feature that is extremely detailed. Unfortunately there is no middle ground.

author avatarZaw Aung
TOP 20User

i had problem with zebra hand scanner with 802.11b devices. it connected but doesn't roaming, end up upgrading old hand scanners cost more than APs.