What is our primary use case?
We are service providers. We provide services to the customers. Currently, we are on the private cloud but many of our customers use both Private and Public Clouds.
At this time, I am supporting the engineer with the IceWarp Mail Solution.
We use IceWarp for emailing solutions, and to collaborate with other collaboration hubs and email solutions.
What is most valuable?
They have many features. One is conferencing collaboration and there are many more. IceWarp has multiple applications that are easy to use for many people.
Also, they have Outlook Sync, which is most important for email synchronization.
What needs improvement?
It is underdeveloped with so many features that are available. There are no requirements for new features at this time.
I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.
For how long have I used the solution?
I have been using IceWarp for two years.
We are using the latest version.
What do I think about the stability of the solution?
This solution is stable we have not had any issues.
What do I think about the scalability of the solution?
It's a scalable solution. We have more than 50 customers who are using this solution.
How are customer service and technical support?
We have a service tech. Once we have any kind of request on our IT or on the cloud, we can check the customer availability and get the issue resolved with IceWarp.
Which solution did I use previously and why did I switch?
We are also using Cisco Mail Security.
How was the initial setup?
The initial setup is straightforward. It is easy and we can customize the settings.
It took a maximum of one day to complete the installation.
What about the implementation team?
There is one IceWarp technical team in Mumbai. We are resellers and partners with IceWarp. The team consists of myself and my head, which is leading for support.
What's my experience with pricing, setup cost, and licensing?
The license is based on the number of users.
With all of the features that are available for the users included with the license, it is reasonably priced.
What other advice do I have?
I would recommend this solution to others who are interested in it.
It's a good solution and I would rate IceWarp a ten out of ten.
Which deployment model are you using for this solution?