Quest KACE Systems Management Review

Good service desk ticketing and asset management features


What is our primary use case?

We use KACE for patching. 

What is most valuable?

I am impressed by the service desk ticketing and asset management.

What needs improvement?

I've had some issues with patch catalogue, which seems to have expired. Quite a few people have reported that they are struggling with it.

For how long have I used the solution?

I have been using Quest KACE Systems Management for three months now.

What do I think about the stability of the solution?

The program is very stable.

What do I think about the scalability of the solution?

We only have three people using this program in our company, but I believe it is scalable. I don't think we will increase our usage soon, though.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup was quite complex and I really struggled. It took me around 15 minutes to complete the setup, because it was a trail-based version.

What other advice do I have?

I rate this program an eight out of ten. I will recommend it to others because it is simple and understandable.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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