What is our primary use case?
Our clients use this solution for hotel and restaurant management, stadium management, and other forms of retail — typically for large environments. Still, for clients that don't have the resources for this type of hardware, we are looking for a cheaper solution or another enterprise-level access point.
Our clients are typically large businesses. They consist of a lot of major hotels; they all require huge deployments. We're talking hundreds, if not thousands of users.
We have access points with EOL (end of life) — actually, they are working very well nowadays. Still, with the new technology, we need to improve these agreements because the new data rates need to be parallel with the new technology. That's the only reason the old access points are working so well.
What is most valuable?
Performance-wise, it's great. The throughput of the speed base and the capacity when it's operating in a high-density environment is outstanding.
What needs improvement?
As an elite Ruckus partner, we get a big discount. That said, the analytics could be improved. Some of our engineers prefer the IQ platform in Extreme. They like the analytics and all of the information that they can validate from its cloud platform.
It would be nice if there was a way to compare access points and hardware so you can always get the same level of performance.
The platform that we have with version 5.12 has only just begun supporting R320. This makes things a little slow, especially in regard to the cloud menu. The analytics or maybe the kind of information that we can get about it could be better. We should be able to click on an icon for more graphics and less text.
For how long have I used the solution?
The company I work for has been using Ruckus Wireless for roughly 12 years. Personally, I have been using this solution for six years.
What do I think about the stability of the solution?
Stability-wise, Ruckus Wireless is great.
What do I think about the scalability of the solution?
Scalability is good. The SmartZone controllers have been working well. We know that they had a manufacturing issue with the first order as they had a lot of problems with the hard disks, but they seem to have resolved that problem. With the cloud, our clients have the capacity for a lot of systems.
How are customer service and technical support?
We haven't had any issues with the technical support.
How was the initial setup?
Personally, I think the deployment is easy. With Ruckus, there is a lot of documentation included to assist you with the initial setup.
What's my experience with pricing, setup cost, and licensing?
We are the owners of the equipment. We rent out services to our customers. We pay for all of our devices and rent them out. We have contracts from anywhere from 36 months to five years.
Which other solutions did I evaluate?
Many of our customers also test and evaluate the analytics of Meraki. Analytics is very important to our customers. Ruckus has the ability to connect and get analytics, but you need to pay for that. With other platforms, we can get a lot of information for free. With Meraki, you need to pay for a license on a year-to-year basis.
What other advice do I have?
With Ruckus, even if you have a big environment, you can get great performance with only one access point.
Overall, on a scale from one to ten, I would give this solution a rating of nine.