What is our primary use case?
We are a Credit Union with over 100 employees. We utilize the Ruckus Virtual SmartZone appliance and about 25 R600 access points to provide a secure wireless solution across five branch locations. The Ruckus solution is used as a guest network for third-party vendors while onsite, as well as by staff members to access corporate data.
How has it helped my organization?
With a quality enterprise wireless solution, our employees are more mobile than ever. They experience significantly better performance at longer ranges with the R500 access points, compared with our previous wireless solution. Information Technology staff can quickly issue guest passes for vendors and the instructions are very straightforward, requiring very little effort to get connected.
What is most valuable?
Our staff maintain a wide gamut of products and we needed a wireless solution that works reliably and has all of the features we needed (walled garden, client isolation, 802.1x with dynamic VLAN, guest passes, etc.) at a cost that wouldn’t break the bank (literally). The quality of the hardware and low cost of maintenance are primary driving factors, and Ruckus exceeds in this space by providing great hardware and a low annual operating expense.
The Virtual SmartZone appliance is easy to use and quick to deploy, which helps to ensure our staff is focused on actionable results instead of constantly fiddling with wireless configuration or contacting support to resolve troublesome issues.
What needs improvement?
While the Virtual SmartZone appliance has improved in the last few years, it isn’t without issue and the performance of the Web page leaves something to be desired.
Additionally, Ruckus seems to have removed the built-in help from the appliance, urging the user to log on to the support web site to obtain it. This is simply a nuisance if one wishes to look up what a particular field on the configuration page does, for example.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.