SolarWinds NPM Review

Lightweight, easy to install, useful reports, and the local support is good


What is our primary use case?

We use this product to monitor our performance. It gives us visibility of our environment, especially for software.

What is most valuable?

The product is lightweight in terms of memory use, requiring only 10 megabytes or less.

The agent that we use is also light and does not block server memory.

SolarWinds makes it easy for us to monitor our environment.

The reports that it generates are useful for creating documentation.

What needs improvement?

The integration needs to be improved. SolarWinds has many modules for things like application monitoring and network performance monitoring, but sometimes they are not as good as others that are being used. This means that we use other tools and eventually, we want to integrate them into SolarWinds. It might also be the case that we have other tools, like Splunk and Windows Event Collector, and we want to integrate them but can't.

For how long have I used the solution?

We began dealing with SolarWinds NPM about two years ago, in 2018

What do I think about the stability of the solution?

SolarWinds is quite stable. In the last couple of weeks, I have heard that they have a bug or a security hold in the RMM platform. Luckily, we do not use it, but instead, just use NPM. Nevertheless, we contacted the supplier and asked them to help us update to patch the security hole.

What do I think about the scalability of the solution?

I think that it is easy to scale.

How are customer service and technical support?

We receive our support from the local vendor and it is good. When we call and ask for support, the response is very good.

How was the initial setup?

The initial setup is quite straightforward. It was easy for us to install and the deployment took about one month to complete. In the first week, we gathered the software that we wanted to install. From there, it took us another week to do the different installations. After that, we deployed the agent and the tools for working with it.

We use BigFix to deploy, so it's easy for us. 

The product is updated regularly.

What other advice do I have?

Overall, this is a good product and I can recommend it, especially if you have a Windows environment and network. That would not be complex. My only issue is with the integration.

I would rate this solution an eight out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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