What is most valuable?
It gives us an insight on what we need to monitor on our network. We get granulated data on where issues are occurring in regards to traffic latency and bandwidth utilization. Also we can monitor the health and functionality of our nodes on the MPLS.
Both the NPM and the NTA modules. We are able to track down information in regards what kind of traffic is being generated on our network and also help us determine what applications we can allow and what not to allow.
How has it helped my organization?
We were able to determine if end users were using the network to do work related stuff or otherwise and reduce bandwidth hogging for non-business related activities on the network.
What needs improvement?
So far I am satisfied with the result but I am still learning how it works.
For how long have I used the solution?
What was my experience with deployment of the solution?
No it was very straight forward. You have understand the concept of networking to apply the tool. If you do then implementing it is easy. There were some version releases that had stability issues but the support team was very good at letting us know what we needed to do to fix the issues.
What do I think about the stability of the solution?
There were some version releases that had stability issues but the support team was very good at letting us know what we needed to do to fix the issues.
What do I think about the scalability of the solution?
Scalability was not a problem. We only monitor nodes that matter most on the environment. This makes managing the environment easier. Less is more`
How are customer service and technical support?
They have always been helpful when we needed support I have no complaint at all. Technical Support
I would rate it at an 8 out of 10
Which solution did I use previously and why did I switch?
We used network instruments. For what we were trying to accomplish it was not just doing it to the level we needed and it was not very straight forward to use either.
How was the initial setup?
The initial set up was very straight forward. I think complication comes with differences in environment.
What about the implementation team?
It was an in house implementation and I did it myself.
What was our ROI?
ROI on this has been fantastic. It was supposed to be a very expensive investment. We got a good deal and the product did not disappoint it has definitely help us dodge several bullets on several occasions.
What's my experience with pricing, setup cost, and licensing?
Product including support was about $6000 but I would say for what its able to help us do its more than that.
Which other solutions did I evaluate?
Yes I was able to go through a whole bunch of options such as managed engine but I was not very impressed with the licensing scheme. Also most products were SAAS and we wanted independence and ownership over the product.
What other advice do I have?
I would say understand your environment and what you want to see. Also know what you deem important to your business and policies that guide your network usage. Not everyone one would find this particular product to their liking but for those who want to get to the granular level of assessment this is definitely a product to look at.
Also they have now added a feature where the traditional style of setting up monitoring reports is no longer necessary. Initially you had to create complex alerting to know what happened at a particular time. Now you just have to filter by date and time and you can choose what network protocols to filter by to see what happened at a particular point and time in real time stats.