SolarWinds NPM Review

NPM provides a history of interface behavior that helps in a multifaceted way

What is most valuable?

Interface details and the list of interface charts.

How has it helped my organization?

Being able to provide a history of interface behavior helps the organization in a multifaceted way. Current productivity and interface forecasting.

What needs improvement?

Overall speed of the software could be improved... as it is incredibly slow at times. Polling for items that are in a down state seems to take a long time. This affects up time reporting and metrics.

For how long have I used the solution?

5 years.

What do I think about the stability of the solution?

Yes at times there are database stability issues.

What do I think about the scalability of the solution?

Yes we did.

How are customer service and technical support?

Customer Service:

Good. I appreciate not being offshored (at least it wasn't when I called).

Technical Support:


Which solution did I use previously and why did I switch?

Yes. SolarWinds offers more detail.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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