SolarWinds NPM Review

Implementing this product has given us detailed visibility and understanding of our network


What is most valuable?

NPM, NCM, NTA and VNQM.

How has it helped my organization?

Implementing this product has given us detailed visibility and understanding of our network. Small teams are able to manage large enterprise with this tool.

What needs improvement?

EOC.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Not much. Where we did we were able to avail support from vendor.

What do I think about the stability of the solution?

None except for EOC.

What do I think about the scalability of the solution?

We have deployed it in distributed model with EOC. EOC has been a pain. We are keen to move to Centralized Deployment which we are yet to test and see if it overcomes limitations of EOC.

How are customer service and technical support?

Customer Service:

Customer service is very good.

Technical Support:

Good technical support. There is an active online community too.

Which solution did I use previously and why did I switch?

We have used PRTG, MRTG. However Solarwinds is a more integrated suite to tools for the enterprise or provider.

How was the initial setup?

Installation needs reasonable understanding of Windows Servers, SQL Servers, Services and Group Policies (in enterprise). Customization might need good knowledge of SQL programming.

What about the implementation team?

In-house.

What was our ROI?

Good.

What other advice do I have?

The product is highly recommended. I am yet to understand how it stands against the competitions.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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