SolarWinds NPM Review
We used it 24/7. It's fairly easy to use.


Valuable Features

Network performance monitoring was invaluable.

Room for Improvement

We had issues pinpointing the exact location of a problem due to configuration of a particular bandwidth. This was due to the Cisco firewall configuration.

Use of Solution

I used it for four years.

Deployment Issues

No, it's also fairly easy to administrate.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Good.

Technical Support:

Technical Support has plenty of room for improvement, knowledge of their product was not very strong.

Previous Solutions

No previous solution was used.

Initial Setup

It was fairly easy, but you just need to make sure that you have a SQL server on a different box or otherwise you would run into problems later on after your database grows.

Implementation Team

We implemented it in-house.

ROI

We used it 24/7 and it had a great ROI.

Pricing, Setup Cost and Licensing

I don't remember exactly, but it was a few thousand dollars for NPM with both NTA and SAM Administrator.

Other Solutions Considered

We didn't evaluate anything else.

Other Advice

Make sure you have a strong database server separate from the NPM server.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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