SolarWinds NPM Review

We used it 24/7. It's fairly easy to use.


What is most valuable?

Network performance monitoring was invaluable.

What needs improvement?

We had issues pinpointing the exact location of a problem due to configuration of a particular bandwidth. This was due to the Cisco firewall configuration.

For how long have I used the solution?

I used it for four years.

What was my experience with deployment of the solution?

No, it's also fairly easy to administrate.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Technical Support has plenty of room for improvement, knowledge of their product was not very strong.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was fairly easy, but you just need to make sure that you have a SQL server on a different box or otherwise you would run into problems later on after your database grows.

What about the implementation team?

We implemented it in-house.

What was our ROI?

We used it 24/7 and it had a great ROI.

What's my experience with pricing, setup cost, and licensing?

I don't remember exactly, but it was a few thousand dollars for NPM with both NTA and SAM Administrator.

Which other solutions did I evaluate?

We didn't evaluate anything else.

What other advice do I have?

Make sure you have a strong database server separate from the NPM server.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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