SolarWinds NPM Review

​I had issues with the SQL database, and I would suggest they add MySQL.


Valuable Features

CRC monitoring for each port is a valuable feature for us.

Improvements to My Organization

Today, the webapps are getting worse for showing all items. Sometimes your browser will not respond.

My recommendation is to create separate console-based applications, especially for network operation centers.

Room for Improvement

The security information and event management could be improved.

Use of Solution

I used it for five months, then removed it from my system.

Deployment Issues

I had issues with the SQL database, and I would suggest they add MySQL.

Stability Issues

There was slow performance after adding 100 devices with 400-500 elements with 10 second interval pooling.

Scalability Issues

There were issues with scaling it.

Customer Service and Technical Support

Customer Service:

0/10 as there were no knowledge base articles when I used it, and every new patch required customer login to apply.

Technical Support:

The product I am still using, PRTG, was very simple, so I never had experience with technical support.

Previous Solutions

I am still using PRTG.

Initial Setup

Initial setup was a simple process.

Implementation Team

I worked with the partner, and honestly, we did not require any support after the initial installation.

ROI

For small customers, it's good.

Pricing, Setup Cost and Licensing

  • PRTG
  • Nagios

Other Advice

They should change the database and OS.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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