SolarWinds NPM Review

​I had issues with the SQL database, and I would suggest they add MySQL.


What is most valuable?

CRC monitoring for each port is a valuable feature for us.

How has it helped my organization?

Today, the webapps are getting worse for showing all items. Sometimes your browser will not respond.

My recommendation is to create separate console-based applications, especially for network operation centers.

What needs improvement?

The security information and event management could be improved.

For how long have I used the solution?

I used it for five months, then removed it from my system.

What was my experience with deployment of the solution?

I had issues with the SQL database, and I would suggest they add MySQL.

What do I think about the stability of the solution?

There was slow performance after adding 100 devices with 400-500 elements with 10 second interval pooling.

What do I think about the scalability of the solution?

There were issues with scaling it.

How are customer service and technical support?

Customer Service:

0/10 as there were no knowledge base articles when I used it, and every new patch required customer login to apply.

Technical Support:

The product I am still using, PRTG, was very simple, so I never had experience with technical support.

Which solution did I use previously and why did I switch?

I am still using PRTG.

How was the initial setup?

Initial setup was a simple process.

What about the implementation team?

I worked with the partner, and honestly, we did not require any support after the initial installation.

What was our ROI?

For small customers, it's good.

What's my experience with pricing, setup cost, and licensing?

  • PRTG
  • Nagios

What other advice do I have?

They should change the database and OS.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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