What is most valuable?
- Ease of use
- Ease of training for others
- Good reporting
- Nice dashboard customization options
- Good map building capabilities
- Good integration with other SolarWinds tools to provide a “single pane of glass”
- Great support
- Great online community, “Thwack”
How has it helped my organization?
We were able to unify our entire company under one monitoring solution that works for everybody, saving a ton of time and significantly speeding up problem-resolution time.
What needs improvement?
- More automation around node additions and management
With regard to this I am looking for a faster way to add nodes. Currently we deploy nodes in bulk into different environments for our clients and having the ability to have monitoring deploy equally fast would be helpful versus having to spend a significant amount of time manually adding each system. I did recently open a Feature Request for this HERE
- Adding multi-tenancy into the product
We are a hosting provider and we give our clients access to Orion to see their nodes. Orion is not a multi-tenancy platform by design so I am continually challenged to provide clients access in a way that limits them to only see their stuff. In a more true multi-tenancy platform, it would be easy to choose what a client sees and what they don’t and not have to worry if there is a way to work around or break free of the limitations.
- Providing more monitoring capabilities for public cloud such as Azure, AWS, etc.
We are a Hybrid Cloud service provider and we work very closely with Microsoft and Azure. Currently, I am able to monitor nodes in Azure just fine, but I don’t have a good way to monitor PaaS based services.
For how long have I used the solution?
I have used it for about 10 years.
What do I think about the stability of the solution?
There have been some versions that have had stability issues, but the current version seems pretty stable.
How are customer service and technical support?
Technical support is fantastic.
Which solution did I use previously and why did I switch?
We previously used HPE OpenView, OpenNMS and Zenoss.
How was the initial setup?
The initial setup is very straightforward; you can have it running in about an hour.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions on the market, the pricing is very good. The licensing is a bit confusing, though.
Which other solutions did I evaluate?
- ScienceLogic EM7
- Ipswitch WhatsUp Gold
- A few others that either no longer exist or were consumed by other companies
What other advice do I have?
Take advantage of their free, 30-day demo.
Definitely leverage the online community, “Thwack”.
Which version of this solution are you currently using?