What is most valuable?
The ability to monitor multiple devices using SNMP v3 and HP Procurve SFlow as well as multiple setups for different technicians.
We only use SNMP v3 and all of our devices are HP. Not every technician needs to see everything or have control of everything.
How has it helped my organization?
Technicians are aware of issues and 90% of the time exactly what caused the issue. Repairs can be scheduled ahead of time and RMA’s can be filed without the technician having to drive to the site only to find out it is a bad power supply or fan in a switch or server.
What needs improvement?
The speed needs improving. If you have a very large network and are monitoring a lot of devices the dashboard responds slower.
For how long have I used the solution?
We have been using the solution for almost four years.
What do I think about the stability of the solution?
We had some stability issues.
What do I think about the scalability of the solution?
We had some scalability issues. The cost for monitoring interfaces is ridiculous.
How are customer service and technical support?
Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by e-mail from the actual technician the following day.
Which solution did I use previously and why did I switch?
We were using Intermapper previously.
How was the initial setup?
The setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing for monitoring large amounts of equipment is not bad but when you want to monitor the actual interfaces of those devices the cost goes up.
Which other solutions did I evaluate?
We did not look at any alternatives. This was a government project and only one company responded to their request.
What other advice do I have?
Make sure you have several servers. You must have the actual platform on a separate server from the database. You will need a separate database server for each module you activate such as flows. There is a very big footprint.