What is our primary use case?
The primary use case is to to know what nodes or devices are up or down in our environment. I can also provide a performance report, if needed to anyone who asks, by pulling it out from SolarWinds NPM. We have it integrated with other SolarWinds products, like NDM.
I have been using the solution for the last seven years. The company has been using the solution for over nine years now.
How has it helped my organization?
This solution provides us with proactive reports.
What is most valuable?
We use it to understand our historical reports, since we keep these reports for 365 days per our compliance requirements. We can proactively fix historical issues, so we won't face those problems in future.
What needs improvement?
At this moment, we are facing some problem with Zoom and our web content sync. We are having trouble with the quality of our user experience. A lot of users are reporting that their calls and screen shares are getting disconnected, and it is happening very frequently. Therefore, I would like to monitor the Zoom application from SolarWinds NPM. Unfortunately, it doesn't have this capability right now, and I had to find another application for this.
We would like a single application from SolarWinds that incorporates all their products.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is not that stable. As a Windows software, I have seen issues with SolarWinds. While it is very flexible, and you can do lots of things with the SolarWinds, the down side is that the product can be unusable. Also, sometimes, the performance is slow. In comparison, I have tested some Unix-based applications, which are very quick. However, SolarWinds is Windows-based, so we are seeing a lot of performance issues.
What do I think about the scalability of the solution?
How are customer service and technical support?
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask me for the diagnostic. However, if we call support for critical issues, we expect immediate solutions. However, sometimes in these cases, they still just ask us for the diagnostic report and tell us that they'll get back to us within 12 to 24 hours. But, if we are in the critical state, we need to answer to our management about what is happening. We cannot wait 24 hours. That is too much time for us. There are times that they do resolve issues quickly. Therefore, sometimes they are good, and sometimes they are bad.
If you previously used a different solution, which one did you use and why did you switch?
We used to be on NetIQ, but were scaling very fast. This product was very scalable and flexible, which is why we went for it.
How was the initial setup?
The initial setup was straightforward, not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing needs to be improved. It is too high. One full engine costs around $10 000, which is why we don't have high availability right now.
Which other solutions did I evaluate?
We are currently exploring New Relic as an alternative product. The Zoom monitoring issue is one of the reasons that we are looking at New Relic and willing to pay their higher price.
What other advice do I have?
The most important criteria when selecting a vendor are support and flexibility.
Disclosure: I am a real user, and this review is based on my own experience and opinions.