Wrike Review

We were using Excel and Word to track our projects. We needed to switch because these weren't scalable or effective.


What is most valuable?

Task Function
  • It's easy to create, assign and monitor tasks. Wrike has excellent in-task communication and collaboration features. I also found the integration with Gantt Chart or Table/Excel schedule to be excellent.

Folder Structure for Project File Management

  • It's intuitive and easy to use. The interface mirrors the basic Windows interface so it's easily learned by any team member. The copy function is also very useful.

Wrike Knowledge Base & Customer Support

  • They have an excellent range of training documents and videos. Additionally, their live chat was phenomenal!

How has it helped my organization?

Using Wrike improved the way our organization functions in several ways:
  • It provides a single repository for all projects, inter and intra-team collaboration on projects, ability to reallocate resources across projects in a more agile manner, it gives project management more visibility and "Democratizes" project management by making the tools so easy to use that team members take more ownership of project tasks.

What needs improvement?

When it comes to room for improvement, making the Gannt Charts more printer friendly would be ideal.

For how long have I used the solution?

I used Wrike for about 12-18 months at my last employer.

What was my experience with deployment of the solution?

We didn't experience any issues with deployment.

What do I think about the stability of the solution?

We didn't experience any issues with stability.

What do I think about the scalability of the solution?

We didn't experience any issues with scalability.

How are customer service and technical support?

Customer Service: 10/10 - Excellent service. Could not ask for better.Technical Support: 10/10 - Excellent tech support. Could not ask for better.

Which solution did I use previously and why did I switch?

Previously we were using Excel and Word documents to track our projects. We needed to switch because these weren't scalable or effective.

How was the initial setup?

Absolutely straightforward. Very easy and straightforward.

What about the implementation team?

We implemented in house/self directed implementation.

What was our ROI?

We did not calculate ROI...but the product is so cost-effective I'm sure benefits far exceeded our costs.

What's my experience with pricing, setup cost, and licensing?

We didn't have any set up costs for Wrike. The monthly license was $125.

Which other solutions did I evaluate?

Before choosing this product we also evaluated Basecamp and Microsoft Project.

What other advice do I have?

Wrike virtually implements itself. The tools and features are so intuitive and easy to use, it's hard not to gain adoption. I would recommend getting a small project team to pilot it as a proof of concept. Wrike also has excellent documentation to encourage adoption from users and sponsorship from leadership/management.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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