Wrike Review

It allows us to integrate email and to share folders, but it lacks the ability to add billable and non-billable time to particular tasks.


What is most valuable?

  • Email integration
  • Ability to tag people as followers
  • Folder sharing

What needs improvement?

There should be option to add time for billable and non-billable for a particular task.

For how long have I used the solution?

4 months

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

4.5/5

However, support email reply should not take 12+ hours to those people who live in 12+ hours difference of timezone.

Technical Support:

4/5

Which solution did I use previously and why did I switch?

Yes, we had one solution, but it didn't have many features which we found in Wrike during the trial period.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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