Aruba Wireless Room for Improvement

D6B8
District Technology at a K-12 educational company or school with 1,001-5,000 employees
The urgent areas of improvement would be customer support, better tuned default settings, and documentation. Aruba’s TAC support for us has been frustrating most of the time, as there is a clear language/dialect barrier when speaking or emailing a TAC representative. We’ve found that we have more emails (which equates to longer resolution time) than typically needed to cover certain questions and updates – as the TAC directions and instructions were either incomplete or we couldn’t understand what they were referencing. There have been occasions where a local Aruba rep, has had to step in for the TAC due to this problem. Out of the box the Aruba gear (at least with the IAP-225 APs) comes with all of the marketing promised higher throughput settings (which causes issues such as CCI) enabled such as (but not limited to): 80 Mhz channel width (which anybody rarely uses), all 2.4 Ghz channels enabled, and high transmit power turned on. Many of these settings are used rarely in most deployments, and will need to be tuned. Aruba should enable 40 Mhz channels, only enable channels 1,6,11 on 2.4 Ghz, and set the power lower – as this will give most deployments a better chance at succeeding. This would benefit those who just put them in and call it a day or have little to no knowledge on the inner-workings of RF. This isn't an Aruba only problem, many of the wireless vendors do this, and the community has asked for this to change – however, I felt it was worth noting. Aruba’s documentation is pretty good, however there are cases where something is recommended by a TAC or an Aruba engineer that cannot be found in their documentation for the product itself, or their best practices guides (often referred to as Validated Reference Designs – VRD). The things that we've had to change/rethink but weren't in the documentation are: cluster sizes, standard L2 VLAN, disabling L3 Mobility, and client match. View full review »
MarcoPiazzalunga
Networking Solution Architect at ALE
Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company. For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality. View full review »
Mathew Simupande
HPE Business Development Manager at a tech services company with 201-500 employees
The management system would be better if it were more polished, if it had a better interface like, for example, Meraki. View full review »
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,773 professionals have used our research since 2012.
Bhagat Singh
Head of IT Department with 201-500 employees
What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great. I would also like more enhanced reports on user adoption, who is getting what bandwidth. That is the kind of report I should be getting. View full review »
Gary French
Network Administrator - Wireless at Abilene Christian
You have to use the command line for a lot of commands but then get back to the GUI for the main actions. A lot of the access point commands are in the command line interface, versus being in the GUI. Some control systems have the ability to right-click to go to the common line. I would like to see that incorporated onto the interface. View full review »
MarcoPiazzalunga
Networking Solution Architect at ALE
I would like to be able to customize Captive Portals. View full review »
Saseendran Vasu
Organization Civil Engineer with 1-10 employees
I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting. View full review »
Rodrigo Sandoval
Administración TIC at SMB Technology Partners
* They should provide usage guides and solutions to frequent problems. * A telephone line dedicated to technical support for not-so-skilled users. View full review »
Hery Hafif Setiadi
System/Network&Security Administrator at Asuransi Astra
* They should simplify the configuration flow. * Additional detailed reporting for client traffic would be a great addition. View full review »
IgnacioRodriguez
Specialist Design and Solutions at orben comunicaciones
Analytics and big data. View full review »
Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,773 professionals have used our research since 2012.