Aruba Wireless Room for Improvement

District Technology at a K-12 educational company or school with 1,001-5,000 employees
The urgent areas of improvement would be customer support, better tuned default settings, and documentation. Aruba’s TAC support for us has been frustrating most of the time, as there is a clear language/dialect barrier when speaking or emailing a TAC representative. We’ve found that we have more emails (which equates to longer resolution time) than typically needed to cover certain questions and updates – as the TAC directions and instructions were either incomplete or we couldn’t understand what they were referencing. There have been occasions where a local Aruba rep, has had to step in for the TAC due to this problem. Out of the box the Aruba gear (at least with the IAP-225 APs) comes with all of the marketing promised higher throughput settings (which causes issues such as CCI) enabled such as (but not limited to): 80 Mhz channel width (which anybody rarely uses), all 2.4 Ghz channels enabled, and high transmit power turned on. Many of these settings are used rarely in most deployments, and will need to be tuned. Aruba should enable 40 Mhz channels, only enable channels 1,6,11 on 2.4 Ghz, and set the power lower – as this will give most deployments a better chance at succeeding. This would benefit those who just put them in and call it a day or have little to no knowledge on the inner-workings of RF. This isn't an Aruba only problem, many of the wireless vendors do this, and the community has asked for this to change – however, I felt it was worth noting. Aruba’s documentation is pretty good, however there are cases where something is recommended by a TAC or an Aruba engineer that cannot be found in their documentation for the product itself, or their best practices guides (often referred to as Validated Reference Designs – VRD). The things that we've had to change/rethink but weren't in the documentation are: cluster sizes, standard L2 VLAN, disabling L3 Mobility, and client match. View full review »
Romal Amarkhail
Network Engineer
The speed could be better. I heard that Aruba is trying to shape the speed inside the wireless controller, but that has not been adopted yet. If they put some kind of mechanism inside the wireless controller for the speed such that, "Okay, this many users will have 20 by 20, 20 in the upload, 20 in the download. Just this many users. And this many users will have this type of speed or that type of speed." I think it would be very good if they actually bring that functionality inside the wireless controller. I would also like to see stable firmware. View full review »
Associate IT Director at a non-tech company with 51-200 employees
Customer service really needs to be improved. If the customer support was better, I would recommend it to others more than I do now. I say that even though we are upgrading to newer units this summer. View full review »
Find out what your peers are saying about Aruba Networks, Cisco, Ruckus and others in Wireless LAN. Updated: October 2019.
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Networking Solution Architect at ALE
Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company. For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality. View full review »
Sr. Systems & Network Administrator at a tech vendor with 501-1,000 employees
There is plenty of room for improvement. Reliability of a flawless upgrade after the 4.x releases is rare. There is a lot of manual intervention required lately due to random bugs. If you have a mix of APs using different firmware, it takes nothing short but an act of god to upgrade successfully. The product’s performance got worse with newer releases as well. It seems like they are adding more frivolous features and sacrificing stability and speed. The latest design of their APs removes the console port and requires purchasing an expensive proprietary cable just to access the console. View full review »
Mathew Simupande
HPE Business Development Manager at a tech services company with 201-500 employees
The management system would be better if it were more polished, if it had a better interface like, for example, Meraki. View full review »
Bhagat Singh
Head of IT Department with 201-500 employees
What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great. I would also like more enhanced reports on user adoption, who is getting what bandwidth. That is the kind of report I should be getting. View full review »
Dale Nevarez
Network Administrator at a K-12 educational company or school with 1,001-5,000 employees
There is so much licensing, you literally pay for every solution, add-on, or cool feature. Compared to others, we were in the middle with pricing, but as you start to invest more into features it will get very pricey. View full review »
Help Desk Coordinator & Media Analyst with 201-500 employees
AP signal strength and price. I know this is a competitive market, but APs should not cost so much if they do not cover a large area. View full review »
Patrick Dohogne
Director of I.T. at a manufacturing company with 51-200 employees
The Aruba Central cloud portal needs a lot of work. It is complicated to navigate. View full review »
Jacob Golick
System Specialist at a non-tech company with 501-1,000 employees
The price point is pretty high compared to Ubiquiti and other equipment. View full review »
Network Administrator at a healthcare company with 501-1,000 employees
The ceiling grid mount clips have room for improvement. View full review »
M. Seidl
Help Desk Administrator at a K-12 educational company or school with 51-200 employees
Aruba has been an excellent solution. However, I am aiding in transitioning my organization to a different wireless solution due to the cost. We need to expand our network and the cost of new APs and an upgraded controller have proved to be prohibitive compared to similar solutions on the market. View full review »
Akash Surendran
Principal with 201-500 employees
* Point-to-point deployment products * More varieties in Outdoor Access Points View full review »
Julian Floro
Account Executive at a tech services company with 1,001-5,000 employees
Larger network for Aruba users and partners. I would have liked to see more manufacturer driven events and outings to drive brand recognition and familiarity. View full review »
Network Administrator at a university with 1,001-5,000 employees
Senior Network Engineer at a consultancy with 1,001-5,000 employees
Access point mounting options. View full review »
Networking Solution Architect at ALE
I would like to be able to customize Captive Portals. View full review »
Senior Wireless Network Support Specialist with 1,001-5,000 employees
Sometimes you are not able to get an engineer on the phone on first call. There have been instances of waiting for a callback. View full review »
Eric Winiger
IT Operations Manager at a university with 51-200 employees
The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion. Overall, it is a small task to worry about. View full review »
Network Systems Engineer at a tech vendor with 51-200 employees
An area of this product that could use improvement would be the troubleshooting. At times I had to engage Aruba Support which ran some pretty complicated troubleshooting commands. I would not have been able to do with existing CLI documentation. View full review »
Sr. Network Engineer at a consultancy with 1,001-5,000 employees
I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network. View full review »
Parthvi Lal
SME at a tech services company with 10,001+ employees
MAC authentication against an external Radius server while using 802.1X. This feature will help the L2 devices to authenticate via external Radius servers. As L2 devices cannot do 802.1x. This feature is available in Cisco WLC, named for its MAC Filtering. View full review »
Sal D'Agostino
Field Service at a comms service provider with 501-1,000 employees
The ability for newer devices to easily communicate with older style APs. I wish the APs had the ability to enter in notes about a specific AP. For example, AP Mac address goes to classroom 123. View full review »
Saseendran Vasu
Organization Civil Engineer with 1-10 employees
I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting. View full review »
Rodrigo Sandoval
Administración TIC at a tech services company with 11-50 employees
* They should provide usage guides and solutions to frequent problems. * A telephone line dedicated to technical support for not-so-skilled users. View full review »
Director IT at a tech vendor with 201-500 employees
My biggest issue is the logging. It is hard to read when troubleshooting issues. View full review »
Senior Enterprise Architect at a financial services firm with 1,001-5,000 employees
* Needs integrated wired, which is not traditional HPE. * The new 8400 failed at Lab, plus its integration with Aruba Central. * Needs a good enterprise story, including branches and campuses. View full review »
Jesse Rink
Owner and Sr. Network Consultant at a tech services company with 1-10 employees
Some additional reporting features about the clients would be nice when not combined with the AirWave management package. View full review »
Hery Hafif Setiadi
System/Network&Security Administrator at a insurance company with 1,001-5,000 employees
* They should simplify the configuration flow. * Additional detailed reporting for client traffic would be a great addition. View full review »
Specialist Design and Solutions with 51-200 employees
Analytics and big data. View full review »
Find out what your peers are saying about Aruba Networks, Cisco, Ruckus and others in Wireless LAN. Updated: October 2019.
372,374 professionals have used our research since 2012.
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