We previously used AppMon.

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I have used Nagios and PRTG. I started using Dynatrace because my company decided to switch to it.

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We were using New Relic at the time. We were having a lot of frustrations with that in terms of its dashboarding capabilities, and the amount of time that my people had to spend keeping it updated and running correctly. We started looking at other products and we ended up settling on Dynatrace. Aside from its major capabilities, what Dynatrace ended up doing for us was to assist us in our migration to the cloud, because it gave us the sizing recommendations and the baselines that we needed to formulate what we were going to start with in Azure.

New Relic was the primary APM at the time and we were just very frustrated with it. We started looking at other products and really didn't see much of a difference in the competition, differences that would warrant going through the change, until we came upon what was then called Ruxit and is now called Dynatrace.

The biggest difference was that the other solutions required overhead. My biggest complaint was the amount of time we had to spend with these tools, because they're supposed to save you time, not take up more of your time. Dynatrace was the first one to actually complete that promise.

We ran hybrid for a year, collecting data on both ends, using Dynatrace both on-prem and in the cloud, and now it's all cloud.

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We had AppMon, which is the previous version of their tool, before upgrading to Dynatrace. The first thing that we did was upgrade our on-prem AppMon solution to a solution that our Dynatrace agent setup in our DMZ on the network, then we added user agents on each of our API servers. This has morphed, as of last October, into a SaaS agentless solution that we run through a JavaScript snippet on our website. Every page on our website has a bit of JavaScript with a tiny JavaScript module that deploys out to the browser. For every user who visits our website, Dynatrace then collects metrics on what those user's actions are during the session and gives us reporting tools so we can check performance on the website.

We have used other monitoring applications, like SolarWinds and Gomez, in the past. However, they have all been replaced by Dynatrace at this point.

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We are currently migrating from AppDynamics to the solution. 

AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. 

The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it. 

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We were looking at Dynatrace at the time, and then there was AppDynamics or something like that, I believe, which Cisco eventually purchased. Dynatrace's maturity level at the time far outstripped that of anything else on the market.

In 2018 it was a superior product.

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We were using a tool called New Relic and we were really just using it as a synthetic monitor to make sure the application was up and running, but we really weren't getting a lot of insights. When we decided that we wanted a tool that could give us more insights and that we needed a tool that could give us the ability to monitor more of our customers' behaviors, there just wasn't another tool like Dynatrace that we felt could do things as well as Dynatrace, through a "single pane of glass." We chose Dynatrace over New Relic at the time because New Relic just didn't have any solutions like it.

We haven't found another tool that can help us visualize and understand our infrastructure, and do triage, like Dynatrace. We haven't found one that can give us that full visibility into the entire stack from VM all the way to the UI. That was really the reason we picked Dynatrace. There just wasn't another tool that we felt could do it like Dynatrace.

The fact that the solution uses a single agent for automated deployment and discovery was the second reason that we chose Dynatrace. The ease of deployment, the fact that we could use the one agent and deploy it on the host and suddenly light up all of these metrics, and suddenly light up all of these dashboards with insights that we didn't have before, made it extremely attractive. It required a lot less on our part to try to do instrumentation. Now, as we add more Dynatrace agents to more of our back-end servers, we think we'll gain even more value out of it.

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I have experience with SolarWinds and Applications Manager from ManageEngine. I predominantly use Dynatrace.

The pros of Dynatrace are that you are able to drill down to see in-depth how your application is performing, how your host is performing, and how your business services are performing, right from the cloud level down to the codes. The con of Dynatrace is that, at times, because it has so much information, it becomes difficult to see the root cause of your problem, and then you have to dig around to find the root cause.

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We have LoadRunner and Wiley. Our company has used Wiley for 13 years. 

They are one stop tools. If there is an issue, we have a team that always is on call: One should come from infrastructure, another from the data side, another from the product AVR, another from mainframe, and one person from Wiley saying, "These are the threats we have and open systems." So, we have five different people on a single call for a single issue. Sometimes we have 10 to 15 people on the call to figure out the issue.

With AppMon, looking at the translation flows and the PurePaths, we can with one or two members can identify and start to find where the problem is. So, this is a good feature.

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A host of open sourced tools, which could not get beyond basic infrastructure resource monitoring. We needed APM and UEM.

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Five years ago, Wily Introscope was in place for a lot of our WebSphere infrastructure. At the time, we were actually looking at it more as an infrastructure tool. The guys supporting WAS, whether it be in Windows, AIX, Linux, or z/OS, needed something to give them a lot more visibility into what was going on, and Wily at the time just wasn't doing it. 

Wily Introscope was only lightly used at the time, but it just wasn't giving them the depth they needed. Realistically, nobody was using it. We had a product that was sitting there, unused. At the time there really was no APM-type thinking at all. It's kind of by chance since we moved to Dynatrace to satisfy that first requirement.

Since then, we've flipped it on its head, and we use the tool that much more from the app perspective. And that's really the way to do it. And we had no problem making that shift at all. We could still satisfy what the WAS team needed to do with the tool but get a lot more value out of it by giving app teams a lot more perspective. We've been able to get 500 percent more value out of it just by putting it with app teams as well.

One of the challenges, when we were looking through all the different solutions out there was, which one supported all of those things to give you that big picture? And Dynatrace met the mark. 

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I'm using alternatives in several customer cases. Dynatrace is the best solution in the market, but because of the price restrictions and also the relationship of vendors, we use other selections in certain environments.

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There was an initial implementation of AppMon (another Dynatrace offering) before the current Dynatrace SaaS offering.

Dynatrace has definitely made an impact. We were never able to get granular data with any of our other solutions. They were all very disconnected and separate, whereas Dynatrace seems to have good integrations with our entire stack. There haven't been any problems getting additional data now that we have Dynatrace,

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My company went with Dynatrace because it's a very popular tool in the market for server monitoring. Most of the companies where I'm based use it.

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I prefer Dynatrace over other APM solutions because it's the best in the market, except when compared to the visualizations in the Grafana dashboard. Dynatrace has a host-based deployment, so unlike other solutions that require you to create supporting files and packages based on the application and server, in Dynatrace, as long as the application runs on Windows or Linux, that's it. You don't need to gather files or do anything else. Other APM tools require you to select the application type, and then you need to download the right package. You need compatibility when you use other APM solutions, which is a big headache, unlike Dynatrace, so I like Dynatrace better.

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We have used several other solutions including Grafana, Prometheus, Nagios, Zabbix, New Relic, AWS CloudWatch, Azure App Insights, and AppDynamics. We switched to Dynatrace in order to consolidate all of our observability platforms.

Aside from differences that I discuss in response to other questions, other differences would come from the product support rather than the product itself. Examples of this are Dynatrace University, the DT One support team, the post-sales goal-setting sessions, and training.

We're yet to have our main body of training, but we're currently scheduled to train on about 35 modules. Whereas, last year, when I rolled out Datadog, the training wasn't handled in the same way. It was far more on request for specific features. Whereas, this is an actual curriculum in order to familiarize end users with the product.

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This is our first APM tool. We haven't been around that long. I look after a system called Virgin Money Giving, and we haven't been around that long - seven or eight years. It's a really successful business, and as that business has grown and grown, you then see the value in these kind of tools. We managed successfully, we didn't really have many system outages and the like, but we saw the benefit as it has been rolling out across the rest of the bank. It's the first tool we've used.

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Before Dynatrace, we were using Cisco AppDynamic.We changed to Dynatrace because Dynatrace is more popular and they have a good reputation in the market. 

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We purchased the Dynatrace product because we had some issues with our direct channels, our customer-facing applications. There were complaints from the customer side and we couldn't find the solution.

There were also a number of our most important applications that needed more monitoring. We had a lot of monitoring capabilities on the server side and on the database side, but the correlation between all these monitoring tools was not that easy. When they came up with a problem they would say, "Hey, it's not the mainframe, it's not the database, it's not the network." But what was it? That was still hard to find out. And we were missing some monitoring on the front-end. The user experience monitoring was lacking. We investigated a number of products and Dynatrace came out as the best.

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For deep diagnostics we were using an HPE product or, then, a Microsoft product called Diagnostics. It was difficult to use that tool and connect the dots. It was per machine base, per JVM base, and was not really giving a holistic picture. But Dynatrace is doing that all for us. And PurePath, again, I just love that. That was missing.

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Yes. The previous solution was very light and not helpful while troubleshooting.

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I mainly have experience with IBM products. We stopped partnering with IBM because it was not suitable for this market. IBM is ten years behind Dynatrace. You can't compare them.

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I have previously used siloed monitoring tools. I have used SiteScope. My current company uses ITCAM. They are okay. They get the job done.

At my previous employment, we used SiteScope and that was quite literally the way that I thought about it in day-to-day life, if you do not really give a crap about it, just put SiteScope on it. However, if you actually need to know if it is working, it needs to have Dynatrace.

I was always pushing for that sort of thing. There is stuff like Wiley where you are not getting 100% monitoring. There is another tool, one is a very new company, and it seemed to get the job done but that was only because we were using Citrix Xenapp. It was specifically able to decode the traffic for Xenapp and XenDesktop, which was what we were looking at. Apart from that, I have never had a situation where I was like, maybe we should not put Dynatrace on this. I have never run into that. 

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We have used siloed monitoring tools in the past. I will not mention any particular names, but the challenges have been that they are silos. It does not give you a holistic view of everything that is going on in your application as compared to a solution like Dynatrace which allows you to see from start to finish. With Dynatrace, you get a complete holistic view of the application, and it helps you not point fingers, but be able to identify visible problems.

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We've used SiteScope for monitoring a lot of our web applications. I know we've used Tealeaf and Splunk. They're great tools but there's quite a learning curve there. 

This one, Dynatrace, seemed to be a little bit more straightforward. It's certainly more robust in what it can do as far as the end-to-end monitoring. You can also see how big these conferences are, like here at Perform 2018. There are a lot of other users for networking who are familiar with this tool, so that's helped us adopt it a little bit more easily and to push that incentive towards our directors.

SiteScope is limited. It doesn't do Angular apps as much. It doesn't do single-page apps, so it's more just one web page; it's easier to write scripting for that. But when you have something that goes through a whole set series, it's been challenging. With Dynatrace it has been a little easier to monitor those types of situations. That's the primary reason.

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We were using AppDynamics and CA APM in the past.

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I have used Wiley, though not at this company.

We used to use AppDynamics. We did a PoC for CA Wiley. Before we brought in Dynatrace, we did a PoC with all of them. We just got rid of AppDynamics (out of our environment). They did not allow for the deep dive visibility. 

A lot of the problems that we had with products like AppDynamics was it got us to a certain point, then we were not able to see any deeper. It would dump us in something they called a metric browser, then we just got metrics, but we did not see what was going on in the underlying code. 

In Dynatrace, we could decompile the source code. We could see the things on the fly. We could see what is actually going on inside the tool. It has been very helpful. We did this thing with the Wiley tool, but it was just way too immature and they were not even close to even having any of the conversations that we wanted to have. 

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Reviewed other products, but never switched.

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No, we reviewed other vendors and thought this one was the best.

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We are also familiar with IBM SOLUTIONS.

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We went with Dynatrace because of its ease of use and it is feature-rich. It helps you to drill down into bottlenecks and find issues. When you have highly integrated systems, it gives you an extra lens through your whole ecosystem.

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We didn't have a previous APM solution. We didn't know we needed this solution until we saw it. It was literally students calling in with problem tickets.

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Our switch to Dynatrace was very internal. We got a different management team, and the new management team came in and decided that we needed Dynatrace now. They had experience with it already. They knew that where we were facing issues on monitoring side.

There were some other monitoring tools, like SolarWinds. However, the new management team felt that Dynatrace would be the perfect for us.

We were and still are using SolarWinds as a monitoring application.

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Dynatrace is my first APM tool. We were previously using CA Wiley. With Wiley, we did not have the ability to get inside the process. We were outside. Now, with the Dynatrace, we are getting inside the PurePath, which is a great help. 

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We came from a former product of Dynatrace, which was called AppMon, and not really sold anymore. Though, there are customers who still use it out there. We used it for the traditional APM scenario, then migrated to Dynatrace to extend the visibility for hybrid cloud deployment.

We had been using a mixture of Opsview, Splunk, SolarWinds, and other tools. We switched because of the complexity of managing all these tools. It became unmaintainable. E.g., historically, people would write scripts for Nagios Opsview, then maintain them. If we lost the people who had been maintaining those scripts, then nobody knew how the checks worked for those custom scripts. Also, the maintenance overhead was pretty high.

From the perspective of the end users using different monitoring solutions, you had different teams who had to go to different tools and contend with data in one tool not being exactly the same data as another tool. While the overlap between tools was there, the complexity in accessing those tools and knowing how to use those tools became a big organizational and maintenance overhead that we decided to pull them all into one tool to harmonize it. We wanted one tool where the interface and data are the same regardless of whatever you're monitoring.

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I have used HPE Diagnostics, CA Wily. I'm now doing a PoC with Dynatrace and AppDynamics.

With CA Wily, the problem was the complexity of our environment. It's not the tool, we have too many security layers. CA Wily, there's a breaking point. When we have the agents on multiple servers, it's not creating that link because of the security. But Dynatrace, I don't know how they did it, it's really awesome.

We switched because of the Transaction Flow diagram. There is a complexity in CA Wily that it is not able to integrate into our security layer, whereas AppMon can. That's the main thing that's missing. We were looking for that flow diagram. Nobody knows it. The developers call it but they really don't know what the main functionality is that's behind it: How the Apache layer connects to application server, and the application server connects to the different services, and the services to the back. Nobody knows it unless you have proper documentation. Proper documentation is very difficult to get in any organization. 

Upper management really liked the Transaction Flow diagram. No matter what, that's the key.

Comparing AppMon to Dynatrace, I like Dynatrace very much because of the ease of use. AppMon is complexity. You need to know more to use the tool. The adaptability comes when you have a nice GUI that is easy to navigate. I saw that in the Dynatrace SaaS model. 

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We really didn't have a rich monitoring presence in the past, from the distributed environment. We also have IBM z/OS, and we have some tooling there that is meeting our needs. We did have a product before, it wasn't very well adopted in our organization, and that was one of the goals of bringing in AppMon, that it was more usable, more user friendly, have more capabilities, and that we could really push adoption across our organization. I would say that it's helped us to be able to do that.

There was a gap that we had, and one of our big initiatives was availability of our applications, being able to make sure that our applications are available and stable; and being able to have that insight to know when they are and aren't. On top of that, was our customer-first efforts, and really trying to ensure that the products that we are putting out there, whether they're for internal or external customers to use, are really meeting their needs and performance needs.

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My company has used siloed monitoring tools. We do not actually try to get rid of those best of breed tools, but there are some obvious problems with them. Today, a network tool does not use the same terminology as a database tool, and the database guys do not talk the same language as the app teams. Thus, very frequently there are very silent organization or we will have huge gaps between these things. Not only do you have a conversational barrier between teams, you will frequently have whole sections of the network that are not monitored or people who think, "Well that's not my side, the network is good," and the database guy will say, "My side is good and the database is fine." However, there is obviously something in the middle that is not there. That siloing is very damaging to working on a big team trying to fix things quickly. 

Before Dynatrace, it was a smaller list of niche tools. Dynatrace was the first tool that started to slice horizontally through all the different silos and provide feedback.

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We have a lot of siloed monitoring tools; as in, we still have them. They are good alerting tools, but they cannot really measure response time levels and do the PurePath analysis, which Dynatrace is able to give us. This was the real challenge we had. They would say, "Why don't you record the response time for each step in the log file and we can monitor that," but I did not like that way of doing it. Dynatrace has very graphical interface, therefore it beats those tools. 

We used and are still using Nimsoft. The alerting is pretty good, and it integrates well with our issue management tools. Now though, Dynatrace integrate well with ServiceNow, and we are in the process of moving to ServiceNow. 

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I have used CA, Wiley, CA CEM, and a little BMC stuff; those are the main ones.

They were good in their own silo. They just did not bring everything together in one central view. That was the difficulty. A lot of teams did not embrace it as much as we have seen the Dynatrace platform be embraced.

We switched from CA to Dynatrace, because limited data that was being exposed from Wiley. You get similar response time volume and error rate for instruments and components, but it is a lot more manual to get those components instrumented. Whereas a PurePath is right in front of you, so it is really easy to see what areas you want to alert on and catch.

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We've used a number of tools. We've used SCOM and Wily Introscope and Groundworks. We've used Nagios, Zabbix. We've used HPE RUM which was terrible. It cost a lot of FT overhead. There have been a few others, I just can't remember them offhand.

A lot of them were siloed, very siloed approaches to monitoring. Some of them have similar approaches, DC RUM is the same as HPE RUM, but the manpower overhead is significant. The challenge there is they just don't talk to each other. And they're not providing the same information to the same people because people craft the output to what they want, and they're not trying to tell the same story. Dynatrace just attempts to tell the truth.

To be honest, I wasn't part of the board of smarty-pants that brought the solution in, but I can imagine the criteria they looked at included breadth of coverage of technologies, the cost, and ease of use. Either way, I thank that team because it changed our lives.

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We do use multiple monitoring tools in our organization, including size scope, BPM, and CA APM. We also have RUM and several different monitoring tools. 

We chose Dynatrace, because it is good at monitoring the PCF and also the performance platform is very nice. 

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7 years ago I used HP Diagnostics. This was not an out-of-the-box instrumentation (1st gen diagnostic tooling). It took too much time to get added value out-of-it, too much interpretation. dynaTrace is installed in half-a-day, fully operational (including the dynaTrace agents, dynaTrace server and Collector). This is why this tool with all its functionalities is a preferred tool for performance troubleshooting, performance tests, test automation and full coverage production monitoring. It also works with a lot of performance test tools. I'm not impressed by the Dell Foglight diagnostics; I never see it working with SOA technology. AppDynamics: despite the fact that I didn't work with a full deployed installation of AppDynamics, you need a lot to do to get the information like dynaTrace provides. View full review »

We have worked with various competitors' tools. Some of these are AppDynamics, New Relic, Datadog, Splunk, and others. There are a lot of other tools on the market.

Nowadays, we are working with a lot of different customers and our preference is to implement Dynatrace over the other solutions. The three main reasons for this are the features in general, the ease of implementation, and specifically for the AI capabilities.

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Prior to this solution, we used Gomez. It was part of the original solution that was installed. We had many problems with synthetic monitoring because it was down most of the time.

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We have used siloed monitoring tools in the past. A lot of products have obviously been around for years, even before Dynatrace. Typically, they are technology or topology specific. You have got a certain operating system or environment which is the product of choice for that environment: different operating system, different environment, and different product. You will also end up with a whole lot of tools sets, even depending on if you want a synthetic use case, something like Foglight as an example. You just wind up with too many tools. Even this morning, Dynatrace's CTO talked about this very problem. I guess Dynatrace is trying to solve this with one-shoe-fits-all. Which as an organization, who would not want a multi-supported application product that can go across all the topologies, cloud, and everything else?

There was a product we used before Dynatrace. We are a big mainframe shop, so it was a mainframe product. It was really built for the IBM mainframe. Because we were heavily in mainframe and this is going back a few years now, that was the product for choice for mainframe. Then, with web-based solutions, all these applications, cloud, and everything else coming, we needed something else. I do not really quite know how it happened exactly, but somebody talked to somebody who talked to some Dynatrace person. Then, I remember actually going to the very first ever meeting where a Dynatrace person came on our site. They asked me to attend because I'm a big stakeholder and I guess it just went from there.

At the decision time, we did have a senior executive emphasis on the business that there just appeared to be too many incidents and we are a major financial institution with 40,000 employees in the field essentially generating revenue on practically a 24/7 basis. If one of the systems that they use is even down for 10 minutes, that is like $1 million lost. So, there were a lot of events and the timing was right. Whether that was good timing on Dynatrace's part, because we had a problem that we needed to improve, they came into our location, we had a marriage, and we have been with them since. 

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We used an in-house developed solution and we had another solution, CA Wily. We decided on Dynatrace because of the features. Dynatrace has a lot more features than what we had and at that time.

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We have used siloed monitoring tools in the past and some of them are already part of the infrastructure vertex system. Then, some are home grown, so we have a good system which is homegrown and looks at various metrics. It is a challenge because we have to write one solution which can handle everything, and our timeframe and resource constraints are a long process in writing. 

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We have used siloed monitoring tools in the past. We have had challenges with its integration. 

We did an interview of all the applications and figured out what our gaps are. We identified performance monitoring as a major gap, then we did a number of vendor evaluations and tool evaluations, and our leadership picked Dynatrace. 

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We never had a centralized application for performance monitoring tool before Dynatrace. 

Everyone has Sumo Logic. Someone has Splunk. Someone has Tealeaf. Someone has Riverbed. No one had a consistent idea of what another team was doing for monitoring solutions. When enterprise monitoring took place, that was where a centralized solution needed to come in. 

For example, if I was sending a transaction to a different team, and I called it as a transaction, but someone else named it with a Tealeaf ID. There was a disconnect in naming conventions. 

When the APM solution came into place, I now know what to call it and they know what to expect from me, so we are on the same page. This helps us in shortening down the time for triaging an issue.

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We were referred by one of our vendors. It was more like an architectural review service that we had engaged. When they came out and reviewed our architecture, they made a lot of recommendations on the architectural changes, and the way we need to adapt our commerce platform. 

One of the major recommendations we got from them is, "You really need to start investing in your APM strategy, because that's going to benefit you in the long run." And then we started investing in a very limited amount, to see the return on investment. We saw the value, and then we started increasing every investment on this area.

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Yes, we had IBM Tivoli in place. We still use Tivoli — they were running at the same time. We wanted to compare the results from both tools.

APM is nice for application performance, but there are a lot more problems you need to resolve. You need a helicopter overview of the total environment. That's what we were missing from Dynatrace.

We stayed with the IBM solution (Netcool) but combined it with Riverbed. Netcool is a new tool that can do everything.

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We were using a different solution and the price was more reasonable. However, it was not as user-friendly and it didn't really have good features. We were looking for a product with better features and we're hoping this solution will provide that.

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We have been using Dynatrace since 2007 and AppDynamics for just about a year. We have not been using them concurrently. Dynatrace was not renewed, and management decided that we would use AppDynamics. This decision was beyond my control.

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We didn't really have a short list. We had another solution that we were using and it just really wasn't fitting the bill anymore and Dynatrace just slipped in. We just started evaluating it and we liked it, so we just went forward.

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We had Dynatrace, the previous version. That's how we started. Now we have migrated from Dynatrace AppMon to Dynatrace Managed.

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We have used siloed monitoring tools in the past. I have a big problem with silo. Silos never solve a problem. 

I am a trouble shooter. I used to have break silos. Silos are the not "ME" generation. Not me, not me, not me. We had to break that. Sometimes silos caused people anger and stepped on people's toes. It just made people say "Not me, it's not my job," but they found, when you break them, it opens up reality. 

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I think they may have been using ManageEngine Applications Manager monitoring. It's not quite as in depth as the level of information that Dynatrace can provide. It provides some pretty basic application-health type monitoring but not to the code level that Dynatrace provides. So I think that was the solution. We still use application monitoring since it's relatively cheaper than Dynatrace. So we use it for application teams that may not want to spend the money on a Dynatrace license.

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No

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We used a previous tool which was minimally used by developers, as it was not as deep of a monitoring tool and lacked sufficient support.

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We were previously using AppDynamics, then we switched to Dynatrace because it has more functionality, better additional components, and better management of problems. It also has a good AI.

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We have used Wiley from CA. It did not perform the way we wanted it to, which was a driving factor for switching over to Dynatrace products.

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I have use siloed monitoring tools in the past. When I started at Nemours 17 years ago, I had custom scripts that I would use to apply to various servers. They were on the host level, but the deployment was challenging. How to tie in a CPU alert to application slowness is challenging, because you had to go to the timestamp, look at the log and say, "Okay, this might be the issue." Dynatrace tells you how it is, and I think that's the most important feature.

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Previously we were using a third party e-store. When Autodesk wanted us to have a custom e-store, built and managed by our Autodesk development team, we wanted to have real user-experience monitoring on all the applications, performance and everything.

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The siloed monitoring tools that we use and we have still in place for monitoring basic infrastructure. They do not monitor an application at the code level for the software side of it. Therefore, it is more, "My server is out," or "My virtual memory is running out or not," or "Is my call to my DNS working?" or "Is my load balancer up and running?" 

For basic infrastructure, we have been using Microsoft SCOM to monitor infrastructure. 

Our customer-facing ecosystem has been moved to SAP Hybris Commerce-based solutions and Dynatrace was a natural partner for SAP Hybris Commerce. I love how detailed Dynatrace agents can hook into the code level and tell me exactly where the problem is, if there is a problem in the customer application side of things. What we were using before was just a infrastructure monitoring tool, not a software code level monitoring tool. So, it was not existing before.

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We have used previous incarnations of APM products with disappointing results as they were too complicated or too technical for our needs. For this reason, we built a set of custom tools which addressed our needs but resulted in a maintenance overhead. When we went back to check how the APM market was and if the old insufficiencies had been addressed, Dynatrace surprised us with a strong and future-looking product that we could start using as a real life project in a couple of hours.

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We have also worked with AppDynamics.

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We have used siloed monitoring tools, specifically CA APM. The challenges were probably the end-to-end and getting the full picture of what the problem was. There always seemed to be some major piece missing and Dynatrace has allowed us to get as close to that big picture as we possibly can. Then, with OneAgent, it has to provide the problem to you. It does not really get any better than that.

We picked Dynatrace because of the value that it provides.

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We are also using AppDynamics, before we used to use another solution, but recently we changed to AppDynamics. 

AppDynamics is deployed for all products and services. We use Dynatrace predominantly for deep dive analysis purposes.

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We didn't have performance monitoring until we picked up this product. I wasn't involved in the process of tracking down a solution, but my thought is we had no idea how our sites were performing, except with our own internal testing. So we were visiting our own sites, and would say, "Yeah, it's fast enough." But that wasn't covering things. We have Adobe Analytics, but that was a different type of monitoring.

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We use Dynatrace in parallel with New Relic.

Our company is large and we use a lot of applications. We have different tools for different kinds of use cases, based on the cost, I will not always use Dynatrace every time. If my use case is not suitable for Dynatrace, cost-effective, or efficient, then I will not use Dynatrace, I will use something else.

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We are also working with IBM.

We have several products. We used to have CA APM, we also work with SolarWind APM, eG Innovations APM, and System Center (SCOMs) APM.

That is the product range that we used to work intensively. 

We prefer Dynatrace.

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We were previously using CA Wily (CA APM).

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Dynatrace is nextgen tool.

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We were using multiple tools, but they were not really a single pane of glass for everything. It was one tool for the network, one tool for the infrastructure, etc. and the people had to manually stitch everything together. It is not really reliable at times when you are stitching together all the data.

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I have used CA Wiley. It was slow and cumbersome to use. It was good, but it just did not have anything like Dynatrace has.

I have been a performance engineer for about 10 years. Using Wiley, you could look into the system. I moved to this company and went to SEP Con in San Diego where I met with some of the guys from Dynatrace, then I knew the company needed this tool. 

When I moved to this company, they did not have any production monitoring or QA monitoring, so that is where we have started Dynatrace. This is what we have needed.

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They were all scattered, because we were getting a lot of information from different tools, but no integration. Also, there were a lot of redundancies, so that is why Dynatrace is good, but there is still a bit of redundancy in Dynatrace as well. A little bit of it across platforms, but overall, it has been better than the other tools that I have used in past. 

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We had a previous solution, but nothing that's around any more.

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Previously, we were using infrastructure monitoring to a large extent. We didn't have application performance management. We realized that we have been spending a lot of time trying to figure out why applications were not performing correctly. That's the main reason why we went for the AppMon solution.

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We used a lot of different solutions. Those other solutions didn't have the ability to focus on a problem. What we had was application performance monitoring and not measuring as well. They were mostly infrastructure monitoring, but we really needed some sort of DevOps tool, which would help us to really know where our problem is.

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I have used other APM tools as well, such as CA Wiley and SiteScope.

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We did not have an APM solution previously.

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We've used a variety of tools, not so much in the APM space. It was mostly about SiteScope and Wiley, those kind of things.

With Dynatrace we were able to pinpoint where the problems were with PurePath, which was something we did not have. Obviously, we didn't work with an APM solution so I'm only comparing this with a non-APM solution like SiteScope. There, it's mostly about, "Hey, here's your CPU, here's your memory," rather than pinpointing where the actual problems are, which is something that PurePath gives us.

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With the company I'm consulting with now, they had Dynatrace before there was a desire internally to look at some AppDynamics stuff. They did a bit of a bake-off and decided that it wasn't the right way to go just because of the capabilities and features. So it's always been on that side of the Dynatrace stuff. 

But I've used New Relic and AppD and the IBM Application Performance Monitoring solutions, so I've seen lots of them, and Dynatrace is definitely the better of them all, by a long shot.

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When I joined our company, they were already using a little bit of Dynatrace. The concept of APM was there. And then, the company that I had joined split from the initial company. It was pretty much a new, clean slate, but there was the awareness of APM already there.

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In my organization, I am dealing with more than 20 applications. I have to scale with limited resources, so I needed a sophisticated tool to tell me where the problem is. Traditionally, I would be telling you that you have a problem. Now, I am able to tell you that you have a problem right now and what it is. That has made a big difference. I was looking for tool to do this, then I found Dynatrace.

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We have not used any tools before this one, not siloed or otherwise.

We went to a consultant to tell us which is the best product on the market. We read some reviews and we came up with Dynatrace, that it would be the apt product, based on feedback and information from the other resources. That's why we zeroed in on Dynatrace.

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Before, I came to that account, they had a network monitoring tool. They also had some JV monitoring tools, so two different things. There are some network-related issue you can take from the network monitoring tool, some with a JVM and some you need to take from Java.

For the end user, application, or web tier, the monitoring was not there.

I have used, as a part of my team back home in India, CA Wiley. We did a PoC implementation with it. I did a PoC of Wily in 2005.

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AppDynamics, and I’ve also worked with New Relic and I’ve also worked with Wily, which was horrible.

I used to work for the government and we used use CA Wily at the Pennsylvania Higher Education Assistance Agency. We used Wily and I hated it, it was awful. Just basic monitoring functionality, we had to write custom code for it. 

Then I went to Office Depot and there we switched from AppDynamics to Dynatrace. I was part of that implementation as well. My reaction was, "Oh my God, what is this?" I was totally engaged and at the time I was a WebSphere admin. I wasn’t part of the set-it-up implementation but I was an actual user. Once we got the Dynatrace software on my particular environment I ran with it. I loved it. 

From there I came to Royal Caribbean and we were still using New Relic at the time, I was miserable. I talked to my boss, and he had already been looking at and scoping Dynatrace. I just told him, "Look dude, we’ve got to get Dynatrace. Office Depot is using Dynatrace. This is all the stuff that we can do with it." At the point he was sold and we brought it to RCCL. I’ve been using it ever since.

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Siloed monitoring tools were for old style of application deployments. They were good for that aspect, but not anymore. 

CA Wiley and similar products are good for a JVM in-house infrastructure. Now that technology has changed in the last two years, so they are not the ideal solutions anymore.

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We did not use any tools before this product.

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We were using New Relic, but we never got the full picture of our production environment. Their pricing model was an issue, too. We were unable to put all our servers on their tool due to the high cost. So, we were limited in what we could do. Their dashboard was almost non-existent. It would require us to build our own which we did not want to do. Installation complexity and maintenance were also an issue. 

Dynatrace claimed to be super simple, and we thought let us try it. Honestly, we were amazed by how simple it really is. The other motivation was the design of the product itself. Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class.

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I have some experience with APM Elasticsearch. It has a module that you can activate and then make an analysis. I also know some of the other tools but they don't compete well with Dynatrace. 

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I have worked with other APM, IT, and UX monitoring solutions before. None of them is even near what Dynatrace has to offer.

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We used Dyntrace AppMon. Though it provided a lot of useful information, it was very difficult to deploy, which is why we are looking at Dynatrace.

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My previous client, the big pain points were, we had a lot of memory issues, upgrades not responding properly, and meeting SLAs, so that's why we were evaluating different APM tools. Finally, we picked Dynatrace for our own needs, for the use case.

We were using an IBM product which was not useful. Then we evaluated the APM space in the market and chose Dynatrace.

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In our company, we had Microsoft SCOM, but I do not think it did the job well. Once we figured out there is a monitoring system that can show us code level details, nothing came closer. 

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It is a brand new environment. They didn't have anything before.

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No. This is our first APM solution. We have not previously used siloed monitoring tools either.

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I've used those traditional monitoring tools. I come from a development background. I have used a competing product that is in the same space as Dynatrace, and the biggest challenge I found was - me being a bit of a nerd, a DevOps guy - I could look at a chart, a performance chart, from previous systems when we were doing load testing. I could look at a chart and understand where the performance issues are and how the system is behaving, and the load. But when I engaged other people, even technical people, I would say, "Hey, just look at this chart." And they're just looking at some graph, it's meaningless to them. The way Dynatrace looks at things is to try and translate things into a business perspective, impacted users, root cause analysis, that's really the message. With traditional tools you'd have to take those metrics, translate them into business language. Dynatrace is giving you that capability.

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We have a plethora of tools within most of our customer places. When that is actually an issue or problem, the 24/7 team comes into play. If they do not know which tool to look into when there is a problem, they go into the network tool or infrastructure. Here, Dynatrace plays a vital role by correlating the network, infrastructure, and application telling you exactly what the root cause is. 

We switched to Dynatrace because we were previously using an APM tool, which did not yield benefit, so then we had to look into other products. 

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We were using the Wily Introscope before, and we had a hard time setting up and capturing method-level performance metrics. For example, in Dynatrace the way PurePaths show insight into the method-level level hotspots, stack trace - that was missing in Wily Introscope. And Dynatrace was more intuitive. These are the few things that pushed us to go for it.

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I used siloed monitoring tools. My view is a little bit skewed because I used them on the mainframe. The mainframe was developed over 30 years, so they were very developed tools and easy to use. I was one of the first adapters of the Vantage product from Compuware that is Dynatrace's predecessor. I thought it was cool then and that it had all the bells and whistles. 

Now that I have come back into it, today's tools don't even compare. We did a lot of work back then to try and correlate the data. Even Dynatrace 7.0 is a hundred times easier than that Vantage product was and I see the new stuff making that same leap from the 7.0 version.

When I originally looked at Dynatrace, it was because it was something that we could spread across the company. You can set something up for the VP and upper levels to look at that is a summary dashboard. Yet, you can set up that same system for your application developer, so he/she can pinpoint those methods, and you can do the same thing for the database. Thus, you have many different sections of the company in which you can set up specific data output meaning something to them. It does not necessarily have to filter through one team, because you can really clog a team up fast making them the central point. 

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No.

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We were previously using Dynatrace AppMon, which had limitations to monitoring applications. We were then demoed OneAgent, and it better suited our needs.

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We really didn't have anything. We went to an APM because we had a concerted effort to improve application performance. Dynatrace seemed like it was the best solution for the problem. It covered what we wanted and more.

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Our organization just dumped HPOM and the plug was pulled on it in 2017. We are getting ready to sunset SiteScope and HPE BSM. The really siloed monitoring tools are archaic and high maintenance. The infrastructure is too big and moving too fast to be constantly updating old-fashioned tools.

What I really am excited about is that they just announced that it will be doing session replay for the DC RUM part of it. We currently have IBM Tealeaf and we hate it. We hate its guts. Our management hates it because we rolled it out to one application and it cost us over a million dollars to do that. We wanted to roll it out to a second application, and IBM wanted another million dollars. We already have the on-prem and a trained administrator. That was the licensing that they wanted that million for.

Dynatrace just said the session replay that DC RUM will have, it will put IBM Tealeaf out of business. Thank God, because that solution literally is from the 90s. I am not kidding you, it was coded in the 90s, and it is extremely brittle. It is hard to maintain, and it is clunky. If they can get that replay to be smoking, then they will make so much money. All the Tealeaf customers will stampede over here.

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It's been Dynatrace or something called Reveille. Those are the two products I've used.

The problem with siloed monitoring has always been the complexity; trying to figure out how to get the information that you need out of the tools, that is usually the problem.

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I've used different monitoring tools. I don't want to name them, because it could cause a problem. We used siloed monitoring tools but we couldn't find most of the features that Dynatrace offers. That's the reason these guys are standing first in the market. Number one in the market.

We also switched because of the coolest features and support.

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We were not really using anything beforehand.

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We were all siloed. The challenge associated with siloed monitoring tools is it only gives you one perspective. It is a web server log, so you need a lot of human intervention to piece things together to find a root cause.

The key driving force towards Dynatrace was we were doing application transformation, so we were running the application and we had performance issues. We immediately needed help troubleshooting. For this case, we actually moved Dynatrace straight into production and it was able to detect the core issues, then we were able to resolve them very fast. Thus, this was the immediate selling point for Dynatrace and we procured it. 

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We used a different solution and switched because Dynatrace was easy to implement.

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Today, for me, Dynatrace is a winner over IBM ITCAM. For ITCAM, within IBM, I don't believe that they make a lot of investments anymore in that area as they're focusing on other areas. They're going with Cloud Paks now. Cloud Paks for this and Cloud Paks for that. So the Tivoli brand within IBM is in a censored mode, I would call it. It was a really good product years ago, but today it's not up to date anymore.

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We also use other solutions, such as Datadog, Zabbix. Dynatrace is better than other solutions. It is a very powerful technology and has better integration.

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Previously we used SolarWinds but it was really buggy.

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We used Admon.

At the beginning, when we started to use Dynatrace, we had Dynatrace and we stayed with the other solution. Naturally, Dynatrace took its place in the workplace, in the app. and in every other sort of solution.

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I did not use a different solution, but most companies I have worked at have instituted a number of different monitoring solutions and so there isn't a one size fits all solution for all monitoring and reporting needs.

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Initially, we were using New Relic. But, after that we switched to Dynatrace because of the amount of functionality, the amount of troubleshooting it was giving us was more. That's why we shifted from New Relic to Dynatrace.

But once we saw the negative points of Dynatrace, we recently shifted from Dynatrace to AppDynamics. We are in a process of shifting all applications from Dynatrace to AppDynamics.

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We did use siloed monitoring tools. We used AppDynamics. Our challenges using siloed monitoring revolved around integration. You needed more manpower to manage things. Now, it is just a few clicks, and it scales up. That is the difference.

We switched to Dynatrace based on feedback from the business and the technical team. It was the usability, and how you transform data into a more meaningful presentation or graphical interface.

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We have used siloed monitoring tools. We faced similar challenges using them to what we face today in that we do not have the management buy-in to get the resources needed to fully exploit the tools. 

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We did not have an APM solution before Dynatrace. Dynatrace was our first APM solution.

We do not use siloed monitoring tools.

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We have used and still do use some siloed monitoring tools. Looking at one part of the equation, whether it be server health or system health, it does not necessarily impact positively or negatively on performance. Without understanding of what system performance is, you can't necessarily look at what the system health is at the same time.

We used Compuware for many years, but that is part of the Dynatrace family. So, ServerVantage and Compuware were our only products prior to the implementation of Dynatrace, and Compuware was the company that purchased Dynatrace several years ago.

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We have used some siloed monitoring tools. Some of the challenges that we faced are integrating with systems external to it, such as ticketing systems.

I do not believe they were using an APM solution before. The need to invest in a new solution was because the development was moving quicker and we had more tight resources. We had to sit there and be able identify if it was quicker than spending the little resources we did have, mainly trying to figure out where the bottlenecks were.

It was selected a while back, and I was not the primary on the project. I know they were looking for something that could get code level information and could measure response times inside the application. They wanted it to break down each step of the way, not just have a large bucket of data, e.g., have the whole thing take four seconds and know each step taken.

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We did use quite a bit of monitoring tools. It goes back to some other products, external products, offering their own way of monitoring. However, it is changing everywhere, the digital transformation, and not all companies are able to cope with the change. The important key thing is how well you will perform in the microservices framework.

We did use plenty of tools, a combination of many different things, not just one thing. You trust so many different products, and you cannot have good integration of all them, because none of them work together. 

Dynatrace solves the integration problem, because it is developed by one single company with a good framework behind the scenes. It is laid out with all the products that it supports in a nice, tightly integrated manner. That is why we went with them.

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Our clients use lots of solutions, Solar Winds, DMC.

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We have used different monitoring tools before when we had multiple problems. We would need to configure a lot. There are many tools needing an expert developer who had expertise in that particular tool. Therefore, we needed to have the proper resources for it where a lot of configurations were going on in, then one of the configurations failed. It is meaningless once your configuration fails and you can't find the error, or where it is exactly coming from. 

I was using ELK Stack. The thing with it is you need to do a lot of configurations where you need to maintain separate servers for each stack. You need to maintain three servers, which was a headache for us and it is also costly. You need to install agents in each server, which is the same for Dynatrace too. However, for the ELK agent installation, you need to configure a lot. You cannot just go execute a few commands and make the things work. You need to install, then configure it. It was pretty hard work as a developer, which was how we started to switch to Dynatrace, which is really cool.

Dynatrace is something which does not need many configurations. It is a just a simple way for you to install an agent in just three or four steps. Go in there in with just a few commands, and it is all set for you. In that way, Dynatrace is perfectly good for every cloud deliverer. 

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We have used siloed monitoring tools in the past. We experience a myriad of issues from getting them configured to providing useful information, and also sometimes licensing issues. Overall, the usefulness of the tool and helping us fix problems became the issues.

We were using other competitors' tools. Now, we have been migrating from some of those other siloed tools, but we do still have a mixture of tool sets. 

We are a longtime customer of Dynatrace. We started out with a single product, then brought in a second, and the third, so over time and seeing how the value progresses, we have substituted different tool set with Dynatrace tools.

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Dynatrace is still very new to us. We just switched from Admon to Dynatrace. We were having some technical difficulties with Admon. We had systems that were not supported, and they are supported in Dynatrace. That is one reason.

Also, Dynatrace, the new solution, is basically the future of what we need. Basically, our contract ran out (with Admon). We had to decide to extend the old contract or get a new one, so we decided to buy Dynatrace instead.

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I used SCOM. I left due to moving to a cloud strategy.

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This is the first solution like this that we've used.

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We've had clients that have used other solutions in the past. Some of them used to use SolarWinds. Some of them have App Dynamics. There are others as well, including some software that isn't well known. Many use open-source tools and Dynatrace. 

The main difference and the main role of Dynatrace is the AI. No other vendors have AI integrated. Many also do not have such a simplistic installation. The automation of Dynatrace is great as well. You don't have to go to the application and modify it in a file, for example. However, Dynatrace can be a bit more expensive than other options.

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As for siloed monitoring tools, I don't believe we used any. We did use an alert site, but nothing other than that.

We actually had a production issue on our catalog website. Dynatrace came in and helped us install and problem solve that issue right off the bat. That was our initial outing.

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No previous solution was in place.

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We used multiple solutions, the ones that came with the different applications. So a solution that monitored the database, and another solution for the application server, and a different one for the server hardware, and the connectivity. We had to integrate all the information that came from these separate solutions to come up with a conclusion about what was happening. This was the main driver that lead us to look for a real end-to-end solution. 

The business perspective had a lot of weight in our decision because it was hard for us to really correlate the components of the application, and how it impacted the business application and the business itself. These were the main drivers that lead us to buy this product.

In terms of the most important criteria when selecting a vendor, we usually look for a product or a vendor that has good positioning in industry reviews. With that, the pricing is very important. Also, the features. So it must be a top vendor with the best possible pricing and the features that fit our needs.

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We have used the silo monitoring tools in the past, the challenges we faced were correlating the metrics across different silos.

We were using other tools that Compuware and Dynatrace have had in the past. This just led us to using the more updated Dynatrace product solution now.

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We have used Dynatrace since they were their own company (before Compuware bought Gomez and spun both off into the company now known as Dynatrace) and the earliest version that I remember was version 2. We first got Dynatrace as a fire-fighting tool when we were having issues with one of our products. It helped us solve those problems, and has helped many times since.

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Custom, home-brew.

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We were using different solutions from HP. After doing a POC with Dynatrace, and as its features replace other vendor solutions, we have started using Dynatrace in our organization.

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We did not use another solution prior to this one.

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We have used production logging. We have our own custom logging system, where we read the logs and transfer to the database. We have a nice UI for it too, but it does not scale well. It can read the log, but it can read only those logs which we added.

Most of the time it works, but it is very slow. If we want to trace back, for example, to find out what happened in the previous week, we cannot get that data.

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We replaced New Relic with Dynatrace. We were quite happy with the easy installation process and how quickly we received a good overview over all of our web applications.

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Before Dynatrace there was another Dynatrace product called AppMon. Before that, we used to use the company's own solution.  

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Not really.

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Our experience with Dynatrace is pretty good. We were using another monitoring software but Dynatrace has far more comprehensive and useful details to help us to identify bottleneck issues and fix them.

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Dynatrace was chosen as our first solution.

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We were using some old tools but we're decomissioning them and transferring to Dynatrace. We're also using currently using SCOM. So Dynatrace is an additional tool.

We brought on Dynatrace because it's an in-depth monitoring tool; we needed that. SCOM is not enough for our products, so we took another one for the troubleshooting.

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Last time we were using another APM and the company discontinued the APM product, so we had to switch.

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No.

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We were using a freeware tool and we needed all the information in one tool.

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