Jamf Pro Archived Reviews (More than two years old)

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Consultant
IT Support Engineer at a tech services company with 51-200 employees
Jul 14 2017

What is most valuable?

Gives us the ability to manage Apple devices remotely. We have users spaced throughout the country. There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to… more »

How has it helped my organization?

We now make less on-site visits. Jamf has self-service, where you can upload packages and scripts that anybody using a company owned Apple device can use. Users are less dependent on IT.

What needs improvement?

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have people who have more than a basic understanding of the… more »

Which solution did I use previously and why did I switch?

We did not use a previous solution.

What other advice do I have?

Make sure you choose to run it on a platform that others have experience with. They give you options including a Mac server, a Windows server, and even Linux. However, not everyone is going to know… more »

Which other solutions did I evaluate?

We did not evaluate any alternative solutions.
Vendor
IT Support Consultant with 201-500 employees
Jul 05 2017

What is most valuable?

Valuable features with Jamf include asset management and application/patch management. I can set policies to manage devices by many variables OR keep it simple by… more »

How has it helped my organization?

It’s a useful tool for a larger organization to manage its Apple Devices. Jamf has improved the function by putting support to unknown devices. My workplace had bought a… more »

What needs improvement?

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have… more »

What's my experience with pricing, setup cost, and licensing?

I’m left out of the pricing decisions. As a general rule, I think it pays for itself to let Jamf host the server. If you send your tech to the CCT, then you won't need as… more »

Which solution did I use previously and why did I switch?

Previously, there was no solution. I had to do everything by hand.

What other advice do I have?

Absolutely get the CCT and choose a technician that has Apple experience. That way, the skills will complement each other.

Which other solutions did I evaluate?

There was no evaluation. We just bought it and stuck to it.

What is Jamf Pro?

A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.
Also known as
JAMF Software Casper Suite
Jamf Pro customers
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
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