Quest KACE Systems Management Overview
What is Quest KACE Systems Management?
The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.
Quest KACE Systems Management is also known as Dell KACE Systems Management.
Quest KACE Systems Management Buyer's Guide
Download the Quest KACE Systems Management Buyer's Guide including reviews and more. Updated: July 2021
Quest KACE Systems Management Customers
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Quest KACE Systems Management Video
What users are saying about Quest KACE Systems Management pricing:
- "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
- "We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
- "We pay annually for technical support."
- "The pricing and licensing are good. It's worth it."
- "Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
- "We are also saving on the licensing fee, compared to other endpoint management solutions."
- "The pricing and licensing are absolutely fair."
- "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
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Laboringenieur / Computeringenieur at HTW Berlin
Real UserTop 10
May 30, 2021
We can see everything for the endpoint management of devices using a single interface
What is our primary use case?With KACE Systems Management, we can deploy this specialized software for students and teachers in separate computer rooms. In the beginning, we used a master PC. We edited one PC with all the usable software, then enrolled this master PC at the beginning of the semester. However, a big problem was when (in the middle of the semester) one of the teachers told us, "We needed another software," or, "We need updates." We did not have the possibility to go into the computer rooms during our work time. We had to do it at night and on the weekends. That was a big problem for us, so we looked for a… more »
Pros and Cons
- "The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."
- "It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."
What other advice do I have?It is very important for me to see that there is one GUI/website where I can have an overview of my computers and environment, see which computers are healthy, which ones might be damaged, or if everything is fine with the software. Another thing is that I can distribute software with executable files using the system. This was also a very important reason to use SMA because we have so many software systems where you get only a setup executable file, not an MSI file to convert the executable file, which is sometimes very time-sensitive. I had a very good start with the software because I had…
Security Systems Integrator at a tech services company with 51-200 employees
Real UserTop 5
Mar 7, 2021
We can use one image for several different instances, saving a lot of space
What is our primary use case?The KACE K1000 is primarily used for patching or pushing out software that needs to be pushed out. The KACE K2000, the deployment server, is primarily used to image new and older computers. I should be updating the image at least once a month. The reason why I am taking so long right now is because we didn't have access to it through our VPN, and I am mostly working from home. They just opened it up so I could work with it from home, which is great.
Pros and Cons
- "KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
- "They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
What other advice do I have?It is a great service. It is semi-easy to use once you have it in, but I always have to go over what I have already learned. Because after so long, if you're not doing it every day, you forget it. You have to keep relearning it. My advice is to check it out. They are always willing to do a demo server, then you can check it out and work on it in a sandbox. For whoever gets trained, make sure they train somebody else along with them. They need to keep on top of it. Don't just let it sit there because it will break after a long time. The images get so old that they don't work anymore. You have…
Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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Sr. IT Support Technician at a transportation company with 201-500 employees
Real UserTop 20
Jun 29, 2021
Simple help desk and scripting saves us time, but patch management is complicated and the Go Mobile app crashes a lot
What is our primary use case?We primarily use this solution for the help desk, but we also utilize the scripting portion of it to automate things that would otherwise take us a long time to do manually. We're just now trying to start using the asset management portion of it as well, tying users to various equipment. In addition to these things, we use some of the reporting and some of the file synchronization features. An example of automation is pushing patches out to users. For example, I just finished creating a bunch of patch schedules.
Pros and Cons
- "The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches."
- "The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
What other advice do I have?My advice for anybody who is implementing this solution is to be ready for a lot to come at you at once because it does so many things. It's a blessing and a curse at the same time. Also, if you're going to go with a solution from KACE, I would suggest the K2000 rather than the K1000, just because it has more. We do not plan on changing solutions anytime soon. I would rate this solution a six out of ten.
Systems Administrator at a financial services firm with 501-1,000 employees
Real UserTop 5
Mar 10, 2021
Scripting enables me to pull very specific information about devices and software versions, while reporting features save hours
What is our primary use case?We use all of the SMA's functionality. We use it for inventory and for asset management. We don't really do file distribution because we use Desktop Authority Management Suite for that. We heavily use the scripting and we deploy updates using the security within. We also heavily use the support help desk section and the reporting. We're on a legacy on-premises deployment. We're hoping to move to a cloud version in the not too distant future, but that's not on the schedule currently. Our on-premises KACE solution is a dedicated KACE SMA Appliance that was purchased from them. I don't even know… more »
Pros and Cons
- "The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
- "I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
What other advice do I have?They've got really good demos, so someone who is interested in it can watch a demo or use the trial version, and they'll know right away that it's something that they're going to like. There is also a lot of really great, documented support throughout the IT Ninja community and KACE's own documentation. In both cases, there are all of the resources that a competent systems administrator could ever need to figure out how to do anything within SMA. Or they could ask somebody without even going to KACE's support, and that support, itself, is a whole other line of help. The biggest lesson I've…
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Easy to use, significant time saving with automated software deployment, good support
What is our primary use case?We use most of the modules, although the Service Desk is one of the most important ones for us. We, as an IT department, handle a large volume of calls that includes different requests. We tried to make it accessible for all of the different teams within the IT department, not just the Service Desk, but networking servers, admins, and applications. We try to make it so that all of our IT requests come in from a central point, basically. In addition to that, there are a number of other Service Desk queues or departments outside of IT. Those have been either initiated by us asking if someone… more »
Pros and Cons
- "We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those."
- "Scalability is my primary concern right now."
What other advice do I have?I know that Quest has other products, whether they're KACE branded or other brands, but, by and large, those offerings are for systems or services that we already have in place with other vendors. My advice for anybody who is implementing KACE is not to be afraid to use their technical support. There is also some semi-official support available in external groups. They run a website called ITNinja, and there's a lot of discussion on there from KACE users, about questions that they have, or issues that they have, or wants or reports. People help out each other. The site is run by Quest, but it…
User at a healthcare company with 501-1,000 employees
Real UserTop 20
Jun 1, 2021
Enables mass deployment and mass uninstallation in a very intelligent way
What is our primary use case?We use the KACE solution for endpoint management, since our posture is based on endpoints. We have almost 2,000 endpoints. We have two KACE boxes. It's not a virtual appliance, it is a physical appliance.
Pros and Cons
- "The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
- "There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful."
What other advice do I have?If any organization wants to manage its endpoints, having KACE, as I said, is a blessing for the IT administrators. I would give it an eight out of 10. I am being demanding because there are some more improvements that can be made. But KACE can be a superpower in endpoint management.
IT Systems Administrator at a computer software company with 1,001-5,000 employees
Real UserTop 20
Jun 2, 2021
One person can deploy software to many computers, in multiple locations, saving us time and money
What is our primary use case?We use it for a lot of things. We use it to deploy software, configure Windows via scripts, and to deploy some certificates for our customers. We are a call center and we have a lot of large companies as clients, so we need to deploy several kinds of software, such as Office 365 and applications from our customers themselves. We use a scripting framework from our consultants and that works great. KACE SMA is the main software I'm using. I'm responsible for the KACE solution, and if there are any questions related to it, my colleagues come to me. We have local KACE Appliances with VMware… more »
Pros and Cons
- "It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
- "KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
What other advice do I have?The biggest lesson I have learned from using KACE SMA is to never deploy software to many computers at one time. A few times in the past I killed the network with it. It's not good if you deploy a new Office 365 installation to about 700 computers at one time. We're running Salesforce, which is older than the KACE, as our ticketing system. Because that ticketing system already exists, our CEO doesn't want to change it. They're planning to connect Salesforce with the SMA to grab the information from the computers. That way, my colleagues at the service desk will just have to type in the…
Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees
Real UserTop 5
Apr 14, 2021
Gives us a better handle on knowing exactly where our computers are and who is logging into them
What is our primary use case?We use it to deploy software, push updates to the software, and manage our endpoints, desktops, and laptop computers. We are currently managing over 4,000 endpoints. We are patching our software with KACE. We have a virtual appliance.
Pros and Cons
- "The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
- "The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."
What other advice do I have?Absolutely leverage the software update catalog that you can put together and implement. Brush up on your batch scripting because that is very important. Those are the main things that really helped us. The software distribution takes some research to figure out how to do. You will just have to spend some time learning how to do it. Our mobile devices are managed separately. I would rate this solution as an eight out of 10.
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