Salesforce Sales Cloud Previous Solutions
AT
reviewer1716150
Software Engineer - Technical Lead at a financial services firm with 10,001+ employees
I have used multiple CRMs, as it comes under the customer relationship management. Compared to other CRMs, Salesforce is best.
View full review »JK
John Khoury
Head of Technology & Change Management at My Muscle Chef
I've had a fair amount of experience with different platforms like Zendesk, SugarCRM, and ACT!. We replaced that with Salesforce. In the last four years, I have had experience with Microsoft Dynamics 365 CRM.
I think Salesforce is industry agnostic. It works well across all industries: sales, service, marketing, Commerce Cloud. That is its strength. Some of the less known solutions are more industry or bespoke to the size of the company. SugarCRM is probably more for a smaller, marketing boutique type of organization. Salesforce can do this but can also work in enterprise size companies.
View full review »Our organization decided to go with Salesforce Sales Cloud because it provides all the features we need to offer to our customers.
View full review »Buyer's Guide
Salesforce Sales Cloud
April 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.
KA
reviewer1753716
Director of Logistics at a computer software company with 10,001+ employees
I've used a couple of other CRM solutions.
At a recent company, I used Siebel for a couple of years and it was very clunky. Anytime I wanted to use it, it would consume a lot of resources on my computer and it took a long time to load up. I haven't experienced that at all with Salesforce Sales Cloud.
DW
reviewer1753767
Managing Director at a consultancy with 10,001+ employees
I've used multiple CRMs and NetSuite by Oracle in the past. In this organization, we had a homegrown solution that would not have been commercially marketed.
View full review »DO
David Oparinde
Managing Director with 51-200 employees
I have used other solutions in this category, such as SAP. Salesforce Sales Cloud and SAP, are very similar solutions.
View full review »KG
Karl Galbraith
Independent Security Consultant/ Virtual CISO at Galbraith & Associates Inc.
I mostly use Excel, however, for clients, I tend to use Salesforce and ZenDesk as well.
The move to Salesforce was mostly due to the fact that it was super easy to use. The best sales guys also recommended it. They liked it as they were always selling and always making money and always on the road. The sales team hated the idea of coming back into the office and doing their stats. The fact that they could update it on the road, and I could just go in and look at it every week and talk to everybody from their phones and say, here's the story was ideal for their sales process. They hated pushing their money to this big enterprise product that seemed not to create any great insight and forced them to have a meeting on site. Everyone preferred Salesforce's ease of use and remote updates.
View full review »In my previous company, I used an in-house built CRM system.
View full review »PS
Pranu Sebastian
Salesforce Consultant at Amdrodd Technologies
We have some experience with Zoho CRM, but I wouldn't say it is as comparable as Salesforce. It has a different set of Salesforce setups in Zoho.
With adding multiple sales processes or more fields to the layouts, Salesforce is more flexible and bigger than Zoho.
View full review »JN
Jonathan Nickel
Business Development Manager at Fraser Valley Office Systems
I used Sage CRM for a while, and it's not very much fun to use. I switched because every time I had to do something, I had to contact our company IT support. It was too cumbersome. They had to get involved every time I wanted to do something, and I needed to be able to do things quickly and without having to go through someone else.
View full review »MK
Mustafa Katfan
ICT Manager at ZSCO
Previously we used IT Microsoft Dynamics CRM, it is a little bit like Salesforce, but Salesforce's capability is greater.
View full review »KR
reviewer1866744
Sr. software integration engineer at a pharma/biotech company with 1,001-5,000 employees
The company I work for used to use Microsoft Dynamics CRM and they switched to Salesforce because Salesforce was skyrocketing during that period of time.
View full review »BH
reviewer1226991
Directeur Grands Projets at a energy/utilities company with 10,001+ employees
I require solutions other than Salesforce because we have procurement direction, which we use to share other solutions, other software for CRM, and other needs for our company.
View full review »GG
Georgy Avilov
Team Lead at a tech services company with 201-500 employees
Previously, I've worked with this SAP, and I was working with a custom regionally developed CRM system based on the Microsoft platform. Salesforce has better flexibility and orientation to the user. SAP has perfect functionality and it's really powerful. However, I wasn't fulfilled with the SAP for five years before I actually left SAP. It was like people who developed it just forgot about the end-users. So the interface, how the end-users actually interacted with the system, was horrible. Salesforce is way better. However, SAP also had the best effort in giving data during the later five years.
View full review »PW
reviewer1784448
Prysmian Group at a manufacturing company with 10,001+ employees
I used another one about three years ago, but I prefer Salesforce.
In my current role, no. In previous roles, we evaluated other donor solutions and determined that Salesforce was best suited for fundraising and program management. The flexibility and 360 degree view of your constituents is really the draw.
We didn't switch, but different CRMs apply to different business sizes and integration requirements. 17 Hats is quite comprehensive for entrepreneurs, for example, but you might consider this more of a simplified ERP solution.
I have not come across the circumstance where I migrated to Salesforce from something else. Either it was chosen from the beginning or not chosen when the complexity of data control was not needed.
I’ve switched organizations from various home-grown solutions, eTapestry, Donor Perfect, Gift Works, and piles of spreadsheets. All those options have their advantages, but none are as flexible as Salesforce.
View full review »EA
reviewer2328600
Product Owner at a tech services company with 1,001-5,000 employees
I have experience with CRM solutions that were either used in-house or made available from other vendors. I think Salesforce is currently the solution that is accepted by all the markets. I see another tool similar to Salesforce in advertisements called monday.com, which I have never used. I think monday.com has quite an aggressive marketing campaign.
View full review »We went with Salesforce because most of the employees who joined our company had used Salesforce before and because Salesforce comes with a lot of options.
View full review »Within other companies, I have previously used C/4HANA, which is the SAP product for CRM. From my user experience, I prefer SAP.
View full review »AH
reviewer1735053
Salesforce CRM Lead at a non-tech company with 1,001-5,000 employees
I don't have previous experience with similar products—I've only really worked with Salesforce.
View full review »JD
reviewer1752747
Analyst at a tech services company
We previously used a Microsoft platform.
View full review »RC
reviewer1737423
Salesforce Administrator at a tech services company with 201-500 employees
I have always used Salesforce, I am a Salesforce specialist. However, the company I work for might have used something else previously but I am not sure about that.
View full review »While consulting for the platform, we were always brought in to assist with implementation after vendor analysis.
View full review »ND
reviewer1134768
Director - Enterprise Applications at a computer software company with 501-1,000 employees
We previously had an in-house solution. We switched to Salesforce Sales Cloud because it was a good time in the market to do so and the solution as all the latest changes in the industry which we would receive automatically into our organization.
View full review »DP
DB Prabhu
Consultant at a tech consulting company with 1-10 employees
We have used a homegrown application earlier. Switching to Salesforce was due to the capabilities provided by the Salesforce platform. It practically molds itself as per an organization's working style.
View full review »Yes, I used Siebel & we switched to have better user adoption and better manage the cost of ownership of CRM software.
View full review »There are several beta programs that are also run with us and for which we receive support. It is not only because of product upgrades but also because of beta programs.
There were native developments available, but as part of corporate policy, we chose Salesforce.
View full review »KS
Kornchai Shuleepongchad
Delivery Manager at kbtg
We use RPA products in our organization such as Kryon.
I believe, is from the user's perspective, in our bank, the user will be the, and not the developer; we empower the user in the operation to try to record robotics by themselves, not the IT team, or the developer. As a result, the user can show the client because it is simple to use for any user.
We previously used ACT. ACT had many limitations but the biggest limitation but the main reason we switched was that ACT had limitations when it came to integrating with our accounting software.
View full review »We were using a combination of Google docs and contacts in Outlook. We switched because it was a mess.
View full review »I worked, for a limited time, with Zoho and was looking for a bigger "ecosystem."
View full review »I preferred using Zoho rather than Salesforce Sales Cloud. We switch to Zoho because the price of Salesforce Sales Cloud was expensive.
View full review »No other solutions were previously used.
View full review »A different solution was used several years ago and was called Goldmine.
View full review »MK
reviewer1296264
Principal Solutions Architect- Enterprise Applications at a tech services company with 1-10 employees
I used to NetSuite, however, it was a very long time ago at this point. It's almost been ten years.
View full review »I have not worked on any other CRM application development platform.
No previous solution was used.
View full review »Oracle Siebel, Update seven and others - all of them not very practical, no real overview or easy way of handling. It took much longer to become acquainted with these systems.
View full review »We had a different solution, and switched because they have a 100% integrated platform where my team can develop our business processes almost without code.
View full review »We didn't use a previous solution.
View full review »BL
reviewer1778652
E-Commerce Business Partner at a tech vendor with 501-1,000 employees
It was a company decision. We are a part of a bigger group, and in that group, we had Salesforce. It was also easy to deploy because we had a Salesforce specialist.
View full review »TM
reviewer1760238
Sales development manager at a computer software company with 1,001-5,000 employees
I haven't used any other solution.
View full review »JV
reviewer1125015
Business Manager - Managed Services & IT Consulting at a tech services company with 201-500 employees
I have previously used Sugar Enterprise and Hubspot CRM.
View full review »We used an alternative solution but it didn't meet our expectations on user interface and data consolidation. We switched, as Sales Cloud exceeded our expectations in these areas.
View full review »Buyer's Guide
Salesforce Sales Cloud
April 2024
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,599 professionals have used our research since 2012.