What is most valuable?
- Quick go-to-market with a sales process
- Utilization of the "platform as a service" features of Salesforce
- Appexchange packages help to quickly hit requirements
- Robust feature set when considering all the Salesforce packages - Sales Cloud, communities, Service Cloud etc.
How has it helped my organization?
I've implemented a Saleforce solution at a hedge fund where we were immediately able to connect the marketing and customer relations department for tracking up-selling opportunities.
By building on the Salesforce platform, we were able to work through potential data problems such as tagging financial advisor owned accounts separately from individual investor accounts, bringing much needed granular tracking of the new money subscription opportunities.
What needs improvement?
The reporting functionality of Salesforce is much more a query engine than a true reporting module.
Salesforce have made some great strides towards addressing this deficiency with the advent of the analytics cloud, but it still needs improvement for customers not paying for the additional service.
For how long have I used the solution?
I've been consulting on the platform for five years. I have implemented it at Rhymeo as a customer and currently utilize the platform at another client.
What was my experience with deployment of the solution?
Being forced to run through all test classes to deploy to production has always been a concern for organizations that are apex heavy and need the ability for quick, impromptu deployments. Some “quick deploy” features are incredibly helpful for organizations trying to meet this requirement.
What do I think about the stability of the solution?
One look at their website will show you the incredible stability of this product.
What do I think about the scalability of the solution?
Scaleability has never been in doubt.
How are customer service and technical support?
Premier support has always been incredibly helpful when solving problems.
However, the true benefit of the salesforce community comes from the helpful users that are constantly contributing to the Salesforce support forums.
You’re usually always a quick Google search away from advice to solving a problem.
Which solution did I use previously and why did I switch?
While consulting for the platform, we were always brought in to assist with implementation after vendor analysis.
How was the initial setup?
Good consulting on the platform is the key to a straightforward vs. complex implementation.
Users are always reluctant to change so managing expectations and involving business users very early in development is the key to success. The robust configurability vs. code allows implementers the ability to demo early and often to business users. Lightning and process builder are taking this to a welcome new level.
What about the implementation team?
Always via a vendor team. Speaking to experienced implementers when planning the release schedule for Salesforce manages the risk that integration inevitably always brings forth.
What other advice do I have?
Spend as much time with Salesforce customer success managers as possible. The wealth of Salesforce accelerators and their solution engineers have built help show the potential features of Salesforce early in the planning stage and go a long ways to a smoothful project planning and execution