Maturity may be a problem for this solution and the user base even though it is based on older, solid products
What is our primary use case?
The main interest of my customers is in service formulations and telephone centers right now. I think most of the things are very common. The application of customer assistance is a major thing as is registration automation. Apart from that, there are a lot of restrictions based on destinations. A lot of customers have to be removed from the cloud because of the basic restrictions and standards. This is because if you are going on to SAP S/4HANA on the cloud, you are not allowed to serve all the destinations because of restrictions. Being customers who have been using the product for some… more »
Pros and Cons
"This product is much better than most of the other products in this categaory as far as financial capabilities."
"The GUI is age-old, the pricing is too high for hardware and older customizations are not working consistently."
What other advice do I have?
The advice I would give to someone who is looking into implementing this product is to wait for a year basically so the product will mature and stabilize. The company and the users will learn what the issues are that have been discovered by other people and then maybe it is OK to take on S/4HANA as a project. The project itself is going to take eight to nine months to get completely on HANA. If this part of your business is the backbone of your industry, you can not afford to make this kind of risk. On a scale from one to ten where one is the worst and ten is the best, I would rate the product…