ServiceNow Orchestration Reviews

ServiceNow Orchestration is the #12 ranked solution of our top Process Automation tools. It's rated 3.5 out of 5 stars, and is most commonly compared to Nintex Workflow - ServiceNow Orchestration vs Nintex Workflow

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Sirisha Tadepalli
Vendor
Consultant at a computer software company with 10,001+ employees
Mar 20 2020

What is most valuable?

Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.

What needs improvement?

This solution should be more developer-friendly. This is what my team has been telling me. The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems… more »

What's my experience with pricing, setup cost, and licensing?

In terms of price, this solution is at the higher end of what you'll find.

Which solution did I use previously and why did I switch?

We did try a product from another vendor, temporarily, for a few integrations. However, it did not work out well so we switched to ServiceNow. We are also using BMC Remedy, and while we still have a lot to learn, I am finding it much more… more »

What other advice do I have?

Overall, this solution is fairly decent. We are not using it for very complicated or extensive things but for basic orchestration, it is working great. The only problems we are having are related to small issues that have to do with syncing… more »
DilipKumar
Real User
Lead Technical Architect at itcinfotech
Jun 18 2020

What is most valuable?

There are a lot of ready to use custom orchestration packs, which you can just do a drag and put it across any of your workflows. They're pretty good features.

What needs improvement?

When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping with editing portals. Other areas where there might be improvement is in terms of handling specific… more »

What's my experience with pricing, setup cost, and licensing?

ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot, a virtual agent. If they look at going to pro there is an additional $50 or $60 per user. I think… more »

What other advice do I have?

I would definitely recommend Orchestration if you're already on the ServiceNow platform. It makes no sense going with orchestration products other than ServiceNow. The solution has been greatly enhanced over the last couple of years and I think it's a good product now. I would rate this solution a… more »

What is ServiceNow Orchestration?

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow Orchestration customers
experian, BEACHBODY, HealthPartners, Banosoft
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