Bizagi Process Modeler transformed Kyocera’s business documentation processes through powerful features and slick support.
Kyocera Document Solutions recognized that it needed a formal BPMN tool to standardise the documentation of its business processes.
Thanks to Bizagi, Kyocera now uses one system of documentation throughout the organization, transforming the business beyond measure. Here is our journey and the benefits so far.
Before implementing Bizagi, we mapped or documented our processes through several different solutions/tools (Visio, PowerPoint, and even Excel, to name a few). I’m the first to admit that process thinking was not our strongest suit.
We knew we needed to streamline and professionalize our documentation so, at the beginning of 2012, we researched and then tested many of the solutions on the market.
When we switched to Bizagi, our intent was to use a professional tool – following the standards of Business Product Model and Notation (BPMN) – to ensure that our company was using one system of documentation throughout the organization.
The functionality within Bizagi is outstanding and has been key to achieving continuous process improvement. For example, the “Publish to PDF” function within the Process Modeler has enabled us to generate reports easily and spontaneously – as we need them. The “Standard Operating Procedure” (SOP) function has also been extraordinarily helpful to us.
Bizagi is the business hub
Because we now document all of our processes, we have developed our thinking in powerful ways. Our team now considers what we do in a reflective manner that allows us to identify any weak points in our processing and overcome them.
Once we have the Bizagi documentation, we are able to review the procedure, and either approve it or refine it. One employee told me recently: “When somebody wants to discuss any specific business operations with me, I say: Make a Bizagi out of it, then we can discuss.” ‘Bizagi’ has become a standard term around the office!
Rapid frontline support
Bizagi also offer fantastic technical support. The helpdesk make themselves available to their customers in many different ways, including forums and video tutorials. We rarely need to turn to them directly, but on the few occasions that we did, they responded rapidly and with clear and thorough explanations and instructions.
Low maintenance solution
Another real plus point is the low cost of maintenance. Only when we update a new version of Bizagi on all of our machines do we turn to our IT department for a centralized roll-out. The software is stable and we’ve enjoyed smooth sailing overall.
Bizagi is by far the best product we have seen of its kind, and we’re very pleased with the professional results.