We’ve been using Bizagi for four years now; we switched from Visio because of their poor support for BPMN. Before switching to Bizagi, we had considered several other solutions, like TIBCO and Bonita, but felt Bizagi was the best – the fact that it’s free was a big plus too.
On a scale from 1-5 (1=worst, 5=best), I would give Bizagi a 5. I find the following features to be the most valuable:
In the four years that our organisation has been using Bizagi, I’d say that it has significantly improved the way our organization functions due to the product’s ability to draw the as-is and to-be processes that we analyse and implement – this has allowed us to both standardise the way we capture and document our processes, and become more effective in implementing and communicating business process improvements.
There are several improvements that could be made with regard to functionality, but these are just minor and don’t impact our productivity on the daily basis and the Bizagi support team is already informed and working to address these.
Initially, setup was very simple (and free) and we implemented the solution in-house, but when we wanted to switch to centrally controlled roll-out we encountered the problem that you cannot run a standard Microsoft silent installation via SCCM server, which makes it difficult for us to maintain the versions installed. One of our IT people has had several email exchanges with Bizagi technical people, but this one remains unresolved.
In terms of technical support, I’d say the service is average – when we post items on the support forum it can take some time before there’s any response. However, as this is a free product, we can’t complain.
If others were to implement this solution, I’d recommend the following:
Overall we feel Bizagi has had a significant and positive impact on our organisation – not only improving the standards of process modelling and documentation, but also raising the profile of process modelling as a tool for business improvement. The application is easy to use and highly functional, and one that we have no hesitation in recommending to others.