Having used Bizagi for four years now, I believe the full BPMN support, the internal data model, and the reporting module are the most valuable features of this solution. We have automated one of the most complex insurance processes - Corporate Risks Underwriting. Alongside our manual, hard to manage Medical insurance examination process, we now have (within just a few months), fully automated enterprise-class management reports – both processes have improved remarkably the way we function as a company.
We’ve encountered nearly zero issues with deployment, stability, and scalability, hence the full 5 out of 5 star rating. Prior to using Bizagi, we were not using any other BPM solution; furthermore, we did not evaluate any other BPM options before choosing Bizagi as we were fully satisfied with the proof of concept.
The initial setup of Bizagi was extremely straightforward. We implemented via a vendor team for the first version, and subsequent versions have been implemented in-house. The vendor’s level of expertise is outstanding and I’d rate the overall level of customer service and technical support as excellent. Regarding the product, I would say it could be improved in terms of scripting and its lack of debugging.
For those thinking about implementing Bizagi, I’d suggest the following: Start with an existing process, automate it, and then improve. At the beginning, consider if case management is part of your process; if so, you can implement case management using standalone sub processes. Finally, take full advantage of the out-of-the-box managerial reports to increase control and visibility of your automated processes.
So far we’ve experienced up to 50% improvement in process time due to our usage of Bizagi BPM.